Juan Esteban Salgado Cordovez

Responsibilities: Manage reservations, service charging, invoicing, balancing profits at the end of the month.

• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Professionally answered telephones and responded to customer inquiries.
• Recommended additional items to customers before completing orders and advising patrons of monetary totals.
• Conducted daily cash counts, ensuring financial accuracy for business operations.
• Warmly welcomed customers upon approaching counter and placing orders.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.

Industry: Grocery Sales

Responsibilities: Review and assign products. Customer service. Charge for sold products. Inventory review, receiving products, and inputting into the system.

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Operated cash register to record transactions accurately and efficiently.

Industry: Events

Type: Administrative

Responsibilities: Be available to address public inquiries during the IX Expoagro fair 2016 and assist organizers with small tasks during that period.

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Type: Junior Achievement

Responsibilities: Attend training and simulations for buying and selling stocks in the Quito Stock Exchange. Manage the company finances and pay salaries and benefits to workers. Give presentations alongside other managers on the company's progress at the Universidad de los Hemisferios.

• Mentored junior finance staff, fostering professional development and strong team dynamics.
• Developed comprehensive financial reports for executive decision-making support.
• Created organizational structures to improve accounting and finance functions.

Industry: Sales

Type: One-month internship
Responsibilities: Review and assign products. Customer service. Charge for sold products.

• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.