JUAN CARLOS REYES MONTES

• -Built and maintained relationships with clients to provide ongoing support.
• -Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• -Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• -Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• -Management of Mavesa's main clients in the Ecuadorian industry

-Coordination of mechanical technicians.

-Respond to equipment warranty requests

-Communication with factory for inquiries about parts and services

-Billing of service orders

-Repair supervision

-Make repair estimates by time and material

-Make monthly compliance budgets

-KPI review

-Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.

-Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.

• Maintained accurate records of work performed, enabling informed decision-making on future services.
• Simplified complex technical issues, effectively communicating solutions to non-technical clients.
• Assisted sales teams with technical expertise during the proposal process, securing new contracts for the company''s services.
• Expanded clientele base through positive word-of-mouth referrals from satisfied customers.
• Contributed to company growth by participating in local trade shows and industry events as a representative technician.

-Department work supervision
-Approval of service attention
-Review compliance with monthly budgets
-Approval of warranties for parts and services
-Approval of budgets for equipment repair
-Monthly meetings with management to review budgets
-Promote the growth of the department with
commercial strategies
-Review of compliance of the staff in charge

-Self-motivated, with a strong sense of personal responsibility.

-Excellent communication skills, both verbal and written.

-Coordination of mechanical technicians.
-Respond to equipment warranty requests
-Communication with factory for inquiries about parts and services
-Billing of service orders
-Repair supervision
-Make repair estimates by time and material
-Make monthly compliance budgets
-KPI review

-Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.

-Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.