Juan Pesantez
Charlotte-NC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Retail Worker
Cañuela
02.2022 - 10.2023
- Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Galmar Foundation
11.2022 - 05.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Nose
Guayaquil, Ecuador 05.2001 -
Skills
Exceeding Customer Expectations
undefinedTimeline
Customer Service Representative
Galmar Foundation
11.2022 - 05.2023
Retail Worker
Cañuela
02.2022 - 10.2023
High School Diploma -
Nose
05.2001 -
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