JUAN COELLO
Boca Raton, FL
Summary
Personable and results-driven professional with 5+ years of experience in customer service, sales, and performance management. Proven expertise in managing 100% of customer inquiries and ticket sales in high-volume environments. Adept at streamlining operations and delivering superior customer experiences through strong communication and organizational skills. Recognized for a commitment to quality and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Driver
Amazon
11.2022 - Current
- Demonstrated initiative in meeting delivery targets with minimal supervision
- Efficiently managed delivery routes and schedules to ensure timely deliveries
- Uphold company values by maintaining a professional and positive demeanor
Ticket Sales Representative
Inter Miami CF, LLC
02.2022 - Current
- Verified customer identification for ticket entry, managing high-pressure situations with ease
- Addressed customer inquiries regarding events, products, and availability
- Collaborated with management to resolve discrepancies and suspicious activities
- Provided clear information about schedules, prices, and gate directions
Sales Performance Specialist
JPM Design and Communication
03.2021 - Current
- Company Overview: Leading advertising agency
- Developed and executed sales strategies to achieve performance targets for a leading advertising agency
- Collaborated with creative teams to align advertising campaigns with client goals and market trends
- Built and maintained strong client relationships, ensuring satisfaction and repeat business
- Analyzed sales data to identify opportunities for improvement and implemented solutions to enhance revenue
- Leading advertising agency
Delivery Driver
Enclara Pharmacia
03.2020 - 07.2021
- Delivered pharmaceutical orders while ensuring customer satisfaction
- Maintained delivery vehicles to meet safety standards
- Coordinated routes for optimal delivery efficiency
- Handled packages weighing up to 50 lbs with care
Pest Control Technician
Armor Pest Protection Inc.
06.2018 - 05.2021
- Provided specialized pest control treatments for residential and commercial clients
- Conducted thorough inspections to identify infestation risks and damage
- Educated customers on preventive measures to maintain pest-free environments
Pizza Maker
Puccini’s Pizzeria
09.2019 - 03.2020
- Maintained cleanliness and orderliness of workstations
- Prepared pizza dough and toppings, ensuring high-quality food standards
- Handled customer orders and collaborated with the team for efficient service
Education
High School Diploma -
Boca Raton High School
Boca Raton, FLSkills
Effective Team Leadership
Marketing and Social Media Strategies
Ticket Sales and Customer Engagement
Account and Guest Services
Hospitality Operations
Responsible Driver and Problem-Solver
Pest Control Expertise
Time Management and Multitasking
Professional Communication
Sales Performance Optimization
Campaign Coordination and Client Relationship Management
Conflict Resolution and Discrepancy Management
Certification
Certified Pest Control Technician, 2020
Timeline
Driver
Amazon
11.2022 - Current
Ticket Sales Representative
Inter Miami CF, LLC
02.2022 - Current
Sales Performance Specialist
JPM Design and Communication
03.2021 - Current
Delivery Driver
Enclara Pharmacia
03.2020 - 07.2021
Pizza Maker
Puccini’s Pizzeria
09.2019 - 03.2020
Pest Control Technician
Armor Pest Protection Inc.
06.2018 - 05.2021
High School Diploma -
Boca Raton High School