JUAN COELLO
Boca Raton, FL
Summary
Personable and results-driven professional with 5+ years of experience in customer service, sales, and performance management. Proven expertise in managing 100% of customer inquiries and ticket sales in high-volume environments. Adept at streamlining operations and delivering superior customer experiences through strong communication and organizational skills. Recognized for a commitment to quality and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Driver
Amazon
11.2022 - Current
- Demonstrated initiative in meeting delivery targets with minimal supervision
- Efficiently managed delivery routes and schedules to ensure timely deliveries
- Uphold company values by maintaining a professional and positive demeanor
Ticket Sales Representative
Inter Miami CF, LLC
02.2022 - Current
- Verified customer identification for ticket entry, managing high-pressure situations with ease
- Addressed customer inquiries regarding events, products, and availability
- Collaborated with management to resolve discrepancies and suspicious activities
- Provided clear information about schedules, prices, and gate directions
Sales Performance Specialist
JPM Design and Communication
03.2021 - Current
- Company Overview: Leading advertising agency
- Developed and executed sales strategies to achieve performance targets for a leading advertising agency
- Collaborated with creative teams to align advertising campaigns with client goals and market trends
- Built and maintained strong client relationships, ensuring satisfaction and repeat business
- Analyzed sales data to identify opportunities for improvement and implemented solutions to enhance revenue
- Leading advertising agency
Delivery Driver
Enclara Pharmacia
03.2020 - 07.2021
- Delivered pharmaceutical orders while ensuring customer satisfaction
- Maintained delivery vehicles to meet safety standards
- Coordinated routes for optimal delivery efficiency
- Handled packages weighing up to 50 lbs with care
Pest Control Technician
Armor Pest Protection Inc.
06.2018 - 05.2021
- Provided specialized pest control treatments for residential and commercial clients
- Conducted thorough inspections to identify infestation risks and damage
- Educated customers on preventive measures to maintain pest-free environments
Pizza Maker
Puccini’s Pizzeria
09.2019 - 03.2020
- Maintained cleanliness and orderliness of workstations
- Prepared pizza dough and toppings, ensuring high-quality food standards
- Handled customer orders and collaborated with the team for efficient service
Education
High School Diploma -
Boca Raton High School
Boca Raton, FLSkills
Effective Team Leadership
Certification
Certified Pest Control Technician, 2020
Timeline
Driver
Amazon
11.2022 - Current
Ticket Sales Representative
Inter Miami CF, LLC
02.2022 - Current
Sales Performance Specialist
JPM Design and Communication
03.2021 - Current
Delivery Driver
Enclara Pharmacia
03.2020 - 07.2021
Pizza Maker
Puccini’s Pizzeria
09.2019 - 03.2020
Pest Control Technician
Armor Pest Protection Inc.
06.2018 - 05.2021
High School Diploma -
Boca Raton High School
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