José Gabriel Romero Cevallos
National Tour Guide
Quito
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical and natural knowledge of Ecuador. Focused in the local development. Skilled storyteller favored by guests for talent to weave stories. More than just a trip, create experiences to remember.
Overview
15
15
years of professional experience
2
2
Languages
Work History
National Tour Guide
Wanderbus Ecuador
07.2022 - Current
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
- Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
Technician Files
Dirección General de Registro Civil, Identificación y Cedulación
04.2021 - 07.2022
National Tour Guide
Wanderbus Ecuador
07.2019 - 03.2020
Local Tour Leader, Museum Coordinator.
Iglesia Museo Catedral Primada de Quito
01.2014 - 01.2019
International Front Desk
Promoviajes Tour Operator
01.2013 - 01.2014
Cashier
Corporación Favorita S.A
01.2011 - 01.2012
Education
High School Diploma -
Liceo Mixto Particular Bilingüe Liceo Mediterráneo
Quito, Ecuador 05.2001 -
(8 Semestres)
Universidad Tecnológica Equinoccial
Quito 05.2001 -
National Tour Guide -
Tecnológico Internacional ITI
Quito, Ecuador01-2018
Skills
Tour Designer
Tour Leader
Customer engagement
Exceptional communication
Local history
Arts and culture
Tourism management
Travel recommendations
Tourism development
Company branding
Group Work
References
- Daisy, Morillo, Subadministradora Museo Catedral Primada, 022570371
- Daniel, Maldonado, Hist., 0983270280
- José Javier, Ribadeneira, Lic., 0984250245
- Marcelo, Montalvo, Ing., 0999003747
Training
- Conferencia por los 310 años de la muerte de Miguel de Santiago, UASB, 2016
- Curso de Arte Quiteño e Iconografía, Municipio de Quito, 2018.
- Jornadas del Medio Ambiente, UTE, 2016.
- Eventos de días de los difuntos, organizado por la red de museos del centro histórico de Quito, 2014, 2015, 2016, 2017.
- Capacitador de Guías Metropolitanos del Centro Histórico de Quito.
- Curso de Bioseguridad para Guías de Turismo, Turismo Bioseguro 2020.
- Curso de primeros auxilios Cruz Roja, 2023.
- Curso de manejo de grupos y técnicas de guiar, 2023.
- Curso de iconografía 2023.
Internships
- Museum of the Cathedral of Quito. (bilingual tour guide), 2012.
- La Compañía Museum. (bilingual tour guide) 2011.
- Ethnographic Museum of the Middle of the World (bilingual tour guide), 2012.
- Sani Lodge (Naturalist bilingual guide). 2017
Timeline
National Tour Guide
Wanderbus Ecuador
07.2022 - Current
Technician Files
Dirección General de Registro Civil, Identificación y Cedulación
04.2021 - 07.2022
National Tour Guide
Wanderbus Ecuador
07.2019 - 03.2020
Local Tour Leader, Museum Coordinator.
Iglesia Museo Catedral Primada de Quito
01.2014 - 01.2019
International Front Desk
Promoviajes Tour Operator
01.2013 - 01.2014
Cashier
Corporación Favorita S.A
01.2011 - 01.2012
High School Diploma -
Liceo Mixto Particular Bilingüe Liceo Mediterráneo
05.2001 -
(8 Semestres)
Universidad Tecnológica Equinoccial
05.2001 -
National Tour Guide -
Tecnológico Internacional ITI