Joseph Douglas

E,Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Developed and executed strategic plans for business growth and expansion, resulting in 100% increased market share over the past 3 years
• Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance result.
• Developed and maintained relationships with customers and suppliers through account development.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates, GSS, ESS, ITR 1 and 2 place over the past 3 years.
• Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
• Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Identified opportunities to improve business process flows and productivity.

• Oversaw daily operations across multiple departments, front desk housekeeping and food and beverage ensuring seamless coordination and efficient execution of tasks.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Established and monitored quality assurance standards to achieve operational excellence.
• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw day-to-day production activities in accordance with business objectives.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Defined, implemented, and revised operational policies and guidelines.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.