JOSE ANTONIO POGGO
CORPORATIVE SALES EXECUTIVE
Guayaquil
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
2018
2018
years of professional experience
2
2
Languages
Work History
Corporate Sales Executive
Hotel Oro Verde
1 2019 - 1 2024
- Expanded market share by identifying new business opportunities and potential clients.
- Organized various networking events to engage prospective clients actively seeking new business opportunities within local markets actively.
- Consistently exceeded annual sales targets, contributing significantly to overall corporate revenue growth.
- Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.
- Provided exceptional post-sale support by addressing any concerns or issues promptly ensuring customer satisfaction and building trust.
Coastal Regional Manager
National Scouting Report/CIEX
04.2011 - 09.2017
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Boosted brand growth by devising strategic network and marketing tactics.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Passenger Service Agent and Lead Agent
LATAM Airlines
09.2001 - 09.2009
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Processed customer payments and enforced compliance with financial regulations.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
Education
Bachelor of Science - Communication And Marketing
UNIVERSIDAD DE ESPECIALIDADES ESPIRITU SANTO
Guayaquil, Ecuador 05.2001 -
Skills
Cold-calling
Cross-selling strategies
CRM proficiency
Sales analytics
Problem-solving abilities
Team Leadership
Multitasking
Customer Satisfaction
Sales strategy
Product Knowledge
Market Research
Timeline
Coastal Regional Manager
National Scouting Report/CIEX
04.2011 - 09.2017
Passenger Service Agent and Lead Agent
LATAM Airlines
09.2001 - 09.2009
Bachelor of Science - Communication And Marketing
UNIVERSIDAD DE ESPECIALIDADES ESPIRITU SANTO
05.2001 -
Corporate Sales Executive
Hotel Oro Verde
1 2019 - 1 2024
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