José Antonio Palacio Eguiguren

• Developed and optimized institutional HR structure.
• Developed and implemented an annual recruitment program, achieving timely fulfillment of critical roles.
• Designed role profiles and job descriptions aligned with organizational needs.
• Led the onboarding process for new employees, enhancing early-stage employee engagement.
• Ensured legal compliance with Ministry of Labour regulations, achieving 100% audit success rate in contracting processes.
• Conducted annual performance evaluations for a workforce of over 3000 employees, leveraging KPIs to improve productivity.
• Designed and executed employee retention and welfare programs, reducing turnover by 15%.

• Managed job postings and Applicant Tracking System (ATS), streamlining recruitment workflows.
• Conducted candidate pre-screening, reducing time-to-hire by approximately 20%.
• Mediated internal conflicts, fostering a collaborative workplace environment.
• Supported organizational development initiatives, contributing to strategic HR planning and promoting diversity and inclusion in workforce policies.

• Delivered exceptional customer service, exceeding sales targets by 10%.
• Managed inventory processes, ensuring accurate tracking and compliance.
• Oversaw credit management, including analysis and timely reporting.
• Represented the company at commercial association meetings, enhancing brand visibility.

Organized and managed client files, maintaining confidentiality and accuracy.