Jonathan Wilman Coyago
Key Account Manager
Quito
Summary
¡Hola! Soy Jonathan Coyago, un especialista en medios de pagos y Certificados Electrónicos con 30 años de edad, apasionado por las nuevas tecnologías y siempre dispuesto a aprender y evolucionar profesionalmente. A lo largo de mi carrera he tenido la oportunidad de trabajar en proyectos clave relacionados con la optimización de soluciones de pago y el análisis de datos, lo que me ha permitido desarrollar habilidades valiosas en el ámbito de la tecnología financiera. Me considero una persona con un enfoque orientado a resultados y con una gran capacidad para adaptarme a nuevos desafíos en el mundo digital. Estoy comprometido con la innovación, y tengo un profundo interés en cómo las nuevas tecnologías pueden transformar la manera en que interactuamos con los pagos y las transacciones financieras.
Overview
13
13
years of professional experience
2
2
Languages
Work History
KAM (Key Account Manager)
Abitmedia S.A
01.2020 - Current
- Operador certificado por ANF del Ecuador (Certificados Electronicos)
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Supported sales and reporting for large and medium-sized accounts.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Set and achieved company defined sales goals.
Asistente administrativo y contable
AFER S.A.S.
06.2017 - 01.2020
- Maintained confidentiality of sensitive financial information, preserving the trust of both employees and stakeholders alike.
- Inspected account books and recorded transactions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Developed strong working relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Collaborated with other departments to streamline interdepartmental communication regarding financial matters, resulting in improved efficiency.
- Aided in the development of business strategies through careful analysis of historical financial data.
- Reconciled and corrected issues with financial records.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Tecnico
Intcomex del Ecuador S.A
01.2013 - 01.2017
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
Education
Licenciado en Administracion de Empresas - Mencion Finanzas
Universidad Politecnica Salesiana
Diplomado - Tecnologias de la informacion, Python Full Stack
Universidad Los Hemisferios
Bachiller - Informatico
Colegio La Dolorosa
Skills
Key account management
Client relationship building
Business development
Account development
Data-driven decision making
Account retention
CRM software proficiency
Sales tactics
Team collaboration
Multitasking
Team building
Attention to detail
Conflict resolution
References
Ximena Caicedo Jefe De RRHH, Intcomex del Ecuador S.A - 0998 012 576
David Arcos Gerente General, Afer S.A.S - 095 870 7736
Daniela Baca Jefe De Sistemas, Abitmedia S.A - 095 971 6668
Timeline
KAM (Key Account Manager)
Abitmedia S.A
01.2020 - Current
Asistente administrativo y contable
AFER S.A.S.
06.2017 - 01.2020
Tecnico
Intcomex del Ecuador S.A
01.2013 - 01.2017
Diplomado - Tecnologias de la informacion, Python Full Stack
Universidad Los Hemisferios
Bachiller - Informatico
Colegio La Dolorosa
Licenciado en Administracion de Empresas - Mencion Finanzas
Universidad Politecnica Salesiana
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