Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
SoftwareDeveloper
Joe Benítez

Joe Benítez

Guayaquil

Summary

Successful professional with vast experience on developing enterprise IT solutions.
Highly Skilled and with strong troubleshooting abilities, customer focused, aware of the importance of teamwork and honesty in building professional relationships. Skills include cloud infrastructure and services, enterprise networking, information security, unified communications solutions and hybrid datacenter architectures.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Network and Security Administrator

Municipality of Guayaquil
Guayaquil
07.2016 - Current
  • Configured and maintained routers, switches, firewalls, load balancers, and other network devices.
  • Monitored network performance to detect potential problems in a timely manner.
  • Implemented security policies to protect systems from unauthorized access.
  • Installed and configured anti-virus software for desktop computers and servers.
  • Developed procedures for disaster recovery of the company's networks and systems.
  • Maintained user accounts and profiles by adding or deleting users as needed.
  • Analyzed system logs to identify any potential security threats or anomalies.
  • Researched new technologies related to networking and security solutions.
  • Conducted periodic reviews of system configurations to ensure compliance with established standards and policies.
  • Provided guidance on implementation of new technologies into existing infrastructure.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Installed security software to protect networks.
  • Configured, monitored, and maintained cloud services (Microsoft Azure).
  • Created policies, procedures, and guidelines related to the deployment of applications in the cloud environment.
  • Managed user access control within a multi-cloud environment by configuring RBAC roles.
  • Performed daily operations on virtual machines including patching, scaling, backups.
  • Monitored usage trends to optimize resources in order to reduce costs.
  • Implemented security measures such as network segmentation and firewalls in order to protect sensitive data stored in the cloud.
  • Researched new technologies related to cloud computing and evaluated their potential benefits for the organization.
  • Conducted tests on various components of the cloud architecture prior to deployment.
  • Performed data backups and disaster recovery operations.
  • Configured and maintained virtual networks, storage accounts, and other cloud services in Azure environment.
  • Maintained security protocols by monitoring access control lists and firewall rules.
  • Configured, tested and maintained wireless network equipment including routers, switches, access points and controllers.
  • Provided technical support for end users regarding wireless connectivity issues.
  • Investigated and resolved wireless network outages or degraded performance events.
  • Performed regular system upgrades on access points and controllers to ensure optimal performance of the network environment.
  • Conducted site surveys to determine signal strength coverage areas.
  • Maintained and monitored data center infrastructure to ensure high availability of services.
  • Implemented security protocols for the protection of sensitive data.
  • Created user accounts and assigned access rights based on established security policies.
  • Researched new technologies to improve existing security solutions.
  • Maintained up-to-date knowledge of industry trends, developments, and best practices in network security.
  • Configured routers, switches, VPNs, firewalls, wireless networks., according to organizational requirements.
  • Reviewed and evaluated vendor quotes to ensure they met the required specifications.
  • Managed the procurement process from start to finish including issuing purchase orders, receiving goods and resolving any discrepancies.
  • Evaluated RFPs, price quotes, proposed contracts and other types of agreements.

Presales Engineer

Logicalis Ecuador S.A.
Guayaquil
06.2015 - 06.2016
  • Performed technical analysis of customer requirements and developed appropriate solutions to meet those needs.
  • Created detailed product presentations and demonstrations for customers, highlighting the features and benefits of products.
  • Provided pre-sales engineering support to sales team by responding to customer inquiries about product capabilities.
  • Developed proposal documents outlining proposed solutions, pricing models, and timelines for delivery.
  • Collaborated with product management teams to ensure that proposed solutions align with the company's overall strategy.
  • Attended industry events and conferences as a representative of the company, providing information about current offerings and building relationships with prospects.
  • Managed post-sales activities such as installation, configuration, testing, documentation, and training.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.

Technical Account Manager

Compuequip DOS
Guayaquil
05.2013 - 01.2015
  • Identified customer needs and provided technical solutions.
  • Implemented strategies for improving customer retention rates through proactive communication and problem resolution techniques.
  • Performed technical analysis of customer requirements and developed appropriate solutions to meet those needs.
  • Developed proposal documents outlining proposed solutions, pricing models, and timelines for delivery.
  • Responded promptly to requests from customers regarding product information or technical assistance.
  • Generated custom quotes based on customer specifications using approved pricing models.
  • Analyzed project specifications and available resources to develop effective and efficient product solutions.

Field Services Engineer

Compuequip DOS
Guayaquil
10.2011 - 01.2013
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
  • Developed technical solutions to resolve customer issues.
  • Conducted system tests to ensure proper functioning of hardware components.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
  • Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
  • Interpreted customer requirements and developed custom configurations accordingly.
  • Installed upgrades on existing systems according to manufacturer specifications.
  • Coordinated with vendors regarding warranty repairs or replacement parts orders.
  • Established positive relationships with customers through friendly interactions.
  • Traveled to designated area on short notice to support contractors by working weekends and overtime.
  • Coordinated work between team, other departments, subcontractors and customers.
  • Created technical documentation for network configurations, processes and standards.
  • Configured routers, switches and other networking equipment according to specifications.
  • Participated in the design of information technology architectures such as Local Area Networks, Wide Area Networks.

Network Administrator

Telmex Ecuador (Ecuadortelecom)
Guayaquil
02.2008 - 10.2010
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices (Cisco)
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • VoIP infrastructure management and support.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.
  • Evaluated vendors' products in order to determine which ones best meet organizational needs.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Managed employee access, security roles and permissions.

Education

Masters in Information Systems And Technology Management - Management Information Systems

OBS Business School - Universitat De Barcelona
Spain
10.2023

Bachelor of Science - Electrical, Electronics And Communications Engineering

Escuela Superior Politécnica Del Litoral (ESPOL)
Guayaquil
02.2006

Skills

  • Cisco certified: CCNA Wireless, CCNA Voice, CCNP Enterprise, Cisco Specialist, CCDA
  • ISC2: Cybersecurity Certified
  • F5 LTM, APM, AFM
  • Cybersecurity
  • Microsoft Azure Administration
  • Networking and application delivery controllers
  • IP Addressing and Subnetting
  • Linux server administration
  • Firewall Installation and management
  • Permissions and Access Control
  • Technical Troubleshooting
  • Performance Monitoring and Optimization
  • Hardware Installation
  • User Support
  • Team Collaboration
  • Cloud Management
  • Virtual Machine Operation

Affiliations

President of the committee of owners of the "Porto Alegre" urbanization.

Accomplishments

  • Excellence Award - Guayaquil Mayor's Office (for obtaining the highest grade in the performance evaluation)

Certification

  • Fortinet Certified Fundamentals Cybersecurity - Fortinet
  • Cisco Certified Network Professional Enterprise (CCNP Enterprise)
  • Cisco Certified Specialist - Enterprise Core
  • Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
  • Understanding Design for Cisco Internetworking Solutions - Cisco Verified
  • Cisco CCNA - Implementing and Administering Cisco Solutions (CCNA)

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Network and Security Administrator

Municipality of Guayaquil
07.2016 - Current

Presales Engineer

Logicalis Ecuador S.A.
06.2015 - 06.2016

Technical Account Manager

Compuequip DOS
05.2013 - 01.2015

Field Services Engineer

Compuequip DOS
10.2011 - 01.2013

Network Administrator

Telmex Ecuador (Ecuadortelecom)
02.2008 - 10.2010

Masters in Information Systems And Technology Management - Management Information Systems

OBS Business School - Universitat De Barcelona

Bachelor of Science - Electrical, Electronics And Communications Engineering

Escuela Superior Politécnica Del Litoral (ESPOL)

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Joe Benítez