Joanny Baez
New York
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs and consistently achieves results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Contract Admin
Unifi/ ERMC
08.2024 - Current
- Assisted current and prospective employees with training and HR documentation/
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Served as an authorized signatory, representing the company to the port authority for employee badging approvals.
HR & Accounts Payable Assistant
SWISSPORT USA
05.2023 - 05.2024
- Authorized Signatory assisting incoming and current employees with airport badging requests
- Worked on Ivalua, Maximo Software, and JFK SIDA Port Authority Clearance regulations
- Coordinate with GSE, LGA Ramp managers, and other personnel to enter purchase orders, work orders, and emergency requests.
DMV & Insurance Agent
LJ Insurance Agent
04.2021 - 02.2022
- Processed vehicle registrations, transfers, renewals, lien removal, and other transactions
- Recorded customer information using CRM software
- Sold 200+ personal auto insurance and addressed customer concerns regarding their policy and coverages
- Implementing free complimentary insurance quotes for DMV customers, increasing sales.
Education
BA - Political Science
Queens College
05.2024
Skills
- CRM Software Proficiency
- SIDA & Identification i9
- Customer Service
- Project Management
- Microsoft Office Suite
- Critical Thinking
- Customer Relations
- Client Relations
Languages
English
Spanish
Certification
Osha 10
First Aid & AED Certified
Timeline
Cabin Contract Admin
Unifi/ ERMC
08.2024 - Current
HR & Accounts Payable Assistant
SWISSPORT USA
05.2023 - 05.2024
DMV & Insurance Agent
LJ Insurance Agent
04.2021 - 02.2022
BA - Political Science
Queens College
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