Ivonne Ledesma
Quito
Summary
Accomplished Management Professional with extensive experience at DMC ECUAULTIMATE TOURS, specializing in Business Operations Management on leisure , cruises and events industry . Successfully spearheaded innovative MICE tourism projects that contributed to significant market expansion. Demonstrated expertise in team leadership and strategic partnerships, underpinned by strong problem-solving and project leadership abilities. Highly resourceful in event planning, coordination, and logistics management, ensuring efficient task execution and exceptional communication throughout the event lifecycle.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Management
DMC ECUAULTIMATE TOURS
10.2005 - Current
- Company Overview: Destination Management Company EcuaUltimate tours with USA partner, focused on MICE tourism and events
- Management of Sales, Marketing, Financial and Logistic departments
- Budget management
- Management of sales stakeholders
- Manage contracts and agreements with suppliers
- Identify new opportunities of growing and the behavior of markets (leisure & MICE)
- Design, Planning, develop and organization of local and international MICE events (meeting, congress, incentives & events)
- Supervise and Coordinate Logistic of MICE events within the venue as well as social and touristic programs
- Direct contact with MICE Hosted Buyers
- Search of news opportunities and potential leads
- Assistance to MICE trade shows
- Develop of new MICE products
- Identify new MICE tendencies
- Management of special groups of Incentive and FAM TRIP VIP clients
- Supervision of logistics operations and sales cruise MV GALAPAGOS MASTER
- Destination Management Company EcuaUltimate tours with USA partner, focused on MICE tourism and events
GENERAL MANAGER / TOUR & TRAVEL
HOTEL MERCURE ALAMEDA
10.2003 - 10.2005
- Customer loyalty (travel agencies, wholesalers)
- Searching for new markets
- Participation in tourism fairs
- Management of allotment VIP accounts
- Supervision of annual sales plan and sales budget
- Compliance with Management Shifts, once a month
- Management of sales stakeholders
- Direct Contact with Operational Areas of the Hotel: Reception, Food & Drinks, housekeeper, maintenance
- Analysis of quality of services, identification of problems and solutions
- General Management Report of the Hotel
- Leadership and support to the sales and operational team of the Hotel
Lead of Receptive Inbound department
SOUTH AMERICAN TOUR
10.2001 - 10.2003
- Assistance and support on Trade shows
- Develop of new Galapagos cruises products
SALES DIRECTOR
KLEINTOURS
10.1994 - 10.2001
- Lead and management of Sales Department National and International
- B2B sales, building of campaigns, for companies products: cruises and new Mainland offers for USA & Europe markets
- Assistance to all international trade shows: ITB, WTM, TRAVEL MART, FITUR
- Follow up trade shows
- Lead seminars & road-shows national and international
- Staff sales training national and international
- Developing of new market strategies
- Handling of Alliance strategies
- Coordination with publicity and marketing department
EUROPE SUPERVISOR
METROPOLITAN TOURING
10.1986 - 10.1994
- Building leisure product for European market
- Handling of VIP accounts
- Training to Sales European supervisors of our VIP accounts in Ecuador product
- Supervision of sales team
Education
BACHELORS DEGREE - LENGUAGE & LINGUISTIC
CATHOLIC UNIVERSITY- PUCE
01.1988
Computer Technologist - Programmer
CESPAD
01.1986
Skills
- Team Leadership
- Effective Team Collaboration
- Business Operations Management
- Proactive Problem-Solving
- Innovative Project Leadership
- Effective Time Management
- Consistent Punctuality
- Microsoft Excel Proficiency
- word
- PowerPoint Proficiency
- Outlook
- Office
- Google Drive
- Wordpress
Certification
Labor Competence, Qualitur, Certification in labor competence: DMC Tour Operator Manager
References
- Ken Scarbrough, CEO Ultimate Dive Travel, USA, ken@ultimatedivetravel.com, udiveks@gmail.com
- Valeria Leon, Sales Manager Hotel Hilton Colon, Quito, Valeria.leon@hiltoncolon.com
- Carolina Bueno, Sales Manager Avianca, Carolina.bueno@avianca.com
Languages
- Spanish
- English
- French
- Portuguese
Accomplishments
- Quito's Meetings Tourism Ambassador
Languages
Spanish
First Language
Affiliations
- Vice President of the MPI Ecuador club
- OPTUR board member
Timeline
Management
DMC ECUAULTIMATE TOURS
10.2005 - Current
GENERAL MANAGER / TOUR & TRAVEL
HOTEL MERCURE ALAMEDA
10.2003 - 10.2005
Lead of Receptive Inbound department
SOUTH AMERICAN TOUR
10.2001 - 10.2003
SALES DIRECTOR
KLEINTOURS
10.1994 - 10.2001
EUROPE SUPERVISOR
METROPOLITAN TOURING
10.1986 - 10.1994
BACHELORS DEGREE - LENGUAGE & LINGUISTIC
CATHOLIC UNIVERSITY- PUCE
Computer Technologist - Programmer
CESPAD
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