Microsoft Word
Israel Mendoza Naranjo
Business Administration - Supply Chain Management
Guayaquil
Summary
Experienced Business Administration professional with meticulous attention to detail and strong passion for extracting valuable insights from data. Demonstrated success in leveraging data analysis and visualization tools to inform strategic business decisions and streamline logistics processes. Highly regarded for proactive problem-solving abilities, consistently identifying and resolving issues with a customer-centric approach that prioritizes satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Data Analyst - Market Resources
Tesalia Spring Company
05.2023 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Develop KPIs on a daily basis.
- Analyze and detect inventory differences at the country level.
- Developed effective improvement plans in alignment with goals and specifications.
- Report to corporate management and leadership on operational activities.
- Collaborate with suppliers and other departments to ensure efficient management of market resources.
Logistics and Distribution Intern
Grupo Tractomaq
08.2022 - 02.2023
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Conducted periodic inventory counts, identifying discrepancies and taking corrective action as needed.
- Cultivated positive relationships with vendors, fostering open communication lines for resolving issues quickly and effectively.
- Contributed to cost-saving measures by analyzing shipping routes and negotiating contracts with carriers.
Credit Card Claims and Services Executive
Pacific Bank
07.2020 - 01.2021
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Resolve claims generated by financial users.
- Credit recovered values to Mastercard credit cards.
- Make accounting adjustments to recovered and non-recovered values.
- Prepare reports on claimed values.
Bank Teller Alternate Supervisor
Pacific Bank
01.2018 - 06.2020
- Cash control and retching.
- Perform bank reconciliations of collected funds.
- Assigned shifts and made necessary adjustments in case of call-outs or no-shows.
- Mentored junior staff members for career development and skill enhancement.
- Collaborated with other supervisors to develop cross-departmental strategies for improved operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bank Teller
Pacific Bank
07.2014 - 01.2018
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions promptly and addressing account inquiries, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Perform cash reconciliations and closures.
Education
Associate of Applied Science - Storage And Distribution Logistics
Instituto Superior Tecnológico Humane
Guayaquil, Ecuador 05.2022 - 12.2023
Bachelor of Science - Business Administration
Universidad Politécnica Salesiana
Guayaquil, Ecuador 05.2016 - 04.2021
Skills
Estrategic Planning
Team Coordination
Critical Thinking Ability
Customer Service Expertise
Professional Communication Expertise
Data analysis
Executive support
5S Methodology Implementation
Stock Control Expertise
Supplier Management
Logistics Process Optimization
Software
Microsoft Excel
Microsoft Power Point
Microsoft Power BI
SAP WM
SAP MM
Accomplishments
- Supervised team of 5 staff members.
- Achieved implement expense control of transportation providers through effectively helping of office tools.
- Achieved optimize processes by introducing Power BI for inventory management tasks.
Timeline
Data Analyst - Market Resources
Tesalia Spring Company
05.2023 - Current
Logistics and Distribution Intern
Grupo Tractomaq
08.2022 - 02.2023
Associate of Applied Science - Storage And Distribution Logistics
Instituto Superior Tecnológico Humane
05.2022 - 12.2023
Credit Card Claims and Services Executive
Pacific Bank
07.2020 - 01.2021
Bank Teller Alternate Supervisor
Pacific Bank
01.2018 - 06.2020
Bachelor of Science - Business Administration
Universidad Politécnica Salesiana
05.2016 - 04.2021
Bank Teller
Pacific Bank
07.2014 - 01.2018