Irma Julyan
Client Liaison, Recruitment, Department Manager, Client And Staff Intake
Port Elizabeth
Summary
Confident Administrative Professional experienced in diverse administrative and management environments. Achieved rapid advancements through exceptional organizational skills and high-quality data management. Focused on enhancing operational efficiency and delivering impactful contributions.
Overview
2
2
Language
15
15
Certifications
18
18
years of professional experience
Work History
English TEFL Tutor
PREPLY
11.2024 - Current
- Conduct engaging, student-centered online English lessons tailored to individual learning goals
- Taught grammar, vocabulary, pronunciation, and conversation skills to enhance proficiency across diverse student levels
- Develop customized lesson plans, interactive exercises, and real-world communication activities
- Assess student progress and provide constructive feedback to enhance learning outcomes
- Utilized diverse teaching materials, including digital resources and real-life scenarios, to create engaging learning experiences
- Foster a supportive and encouraging learning environment for students from diverse cultural backgrounds
- Adapt teaching methods to accommodate different learning styles and needs
- Maintained detailed records of student progress and lesson plans to track development and inform future instruction
Freelancing
Simply Translate
06.2024 - Current
- Telephone recording transcribed into text, CCMA Proceedings, Court proceedings, Legal transcription, Reviewed questions and answers for accuracy and clarity., Transcribed various audio recordings into written text., medical transcription, Insurance, meetings, interviews, speeches, etc.
- Performed verbatim and cleaned verbatim transcriptions, ensuring clarity and precision for legal and professional contexts.
- Translated diverse documents, ensuring cultural and contextual accuracy for clients.
- Collaborated with clients to understand project requirements and deliver tailored solutions.
- Managed multiple translation projects simultaneously while meeting tight deadlines.
Transcription Freelancing
iTranscribe
12.2022 - Current
- Telephone recording transcribed into text, CCMA Proceedings, Court proceedings, Legal transcription, Ensured quality and consistency in Q & A content., Converted spoken content into accurate text format., medical transcription, Managed documentation for various insurance cases., meetings, interviews, speeches, etc.
- Executed verbatim and non-verbatim transcriptions, providing cleaned verbatim versions to enhance clarity and readability.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Managing a team of 50 members
Wright Surveillance
01.2004 - Current
- Performed thorough investigations of staff issues and incidents to uphold workplace standards.
- Employment onboarding – from interview, to appointments, signing of contracts and induction onboarding training.
- Training of Procedures to all staff and on-the-job training
- Coordinated employment onboarding process, including interviews, appointments, contract signing, and induction training.
- Investigations (staff and Incidents)
- Disciplinary Hearings, Report Writing and investigations
- Incident report writing; for the client
- Administration including part of the payroll/employees’ rosters
- Facilitated training of procedures and provided on-the-job training to all staff.
- Resolved customer inquiries through multiple communication channels, contributing to improved satisfaction.
- Compiled health and safety files to meet regulatory requirements.
- Served on employment equity committee to promote diversity and inclusion initiatives.
Education
Diploma in Progress - Counselling
Skills
Time management
English language (read, write & speak), Afrikaans (read, write & speak)
Client communication and counseling
Interpersonal skills
Patience and empathy
Customer service & empathy
Strong communication
Organization & multitasking
Intake & crisis support
Data entry & administration
Adaptability & reliability
Accuracy & attention to detail
Administrative support
Confidentiality & reliability
Independence
Certification
TEFL/TESOL 120-hour advanced certification (TEFL Universal)
Timeline
English TEFL Tutor - PREPLY
11.2024 - Current
Freelancing - Simply Translate
06.2024 - Current
Transcription Freelancing - iTranscribe
12.2022 - Current
Managing a team of 50 members - Wright Surveillance
01.2004 - Current
AMES Bible College & Harvestime International Institute - Diploma in Progress, Counselling