Inga Phiwokuhle Monalisa Madikizela
Miss
14 Msimbithi Road ,Hillcrest Extention Mthatha Eastern Cape
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking individual, cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Office suit and data analysis.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Marketing and Public Relations Officer
Link Elliot,Madeira & Errol Spring Pharmacy
01.2021 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Championed diversity initiatives within the pharmacies and other entities of the business, promoting inclusive work environment where all employees felt valued and respected.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Drove innovation within the pharmacies and other entities of the business by promoting creative thinking and supporting new initiatives.
Sales and Marketing Officer
Thomas Robert
12.2019 - 08.2020
- Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
- Coordinated product development process from concept ideation through launch execution harnessing user feedback and research insights.
- Conducted detailed competitor analysis to identify unique selling points and opportunities for differentiation in the marketplace.
- Provided training and mentorship to junior team members, fostering a culture of continuous improvement and high performance.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Managed production of leaflets, posters and newsletters.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales and Marketing Representative
Silulo Ulutho Technologies
12.2018 - 07.2019
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Optimized lead generation process through implementation of targeted marketing campaigns and tracking on promotional activities.
- Consistently met or exceeded monthly quotas by adopting proactive approaches to lead generation, relationship management, and closing deals.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Collaborated with cross-functional teams to develop comprehensive sales plans addressing customer needs and pain points.
- Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
Education
N4-N6 - Human Resources Management
Amitek Business College
East London, South Africa 04.2001 -
No Degree - Healthcare
Ululo Technologies
Mthatha 04.2001 -
No Degree - Home Based Care
Dr Grace Sangoni Memeorial Center
Mthatha 04.2001 -
Marketing Certificate - Marketing
CPTC Damelin College
Cape Town, South Africa 04.2001 -
High School Diploma -
Umtata High School
Mthatha, South Africa 04.2001 -
Skills
Work Coordination
Emergency Response Coordination
Investigation leadership
Community Relations
Report Writing
Report Preparation
Strategic Planning
Innovation and Creativity
Project Planning
Analytical Thinking
Relationship Building
Excellent Communication
Time Management
Problem-Solving
Written Communication
Reliability
Self Motivation
Decision-Making
Process Improvement
Task Prioritization
Professionalism
Active Listening
Problem-solving aptitude
Effective Communication
Adaptability
Organizational Skills
Interpersonal Communication
Analytical Skills
Interpersonal Skills
Goal Setting
Multitasking
Teamwork and Collaboration
Attention to Detail
Team building
Idea Development and Brainstorming
Timeline
Marketing and Public Relations Officer
Link Elliot,Madeira & Errol Spring Pharmacy
01.2021 - Current
Sales and Marketing Officer
Thomas Robert
12.2019 - 08.2020
Sales and Marketing Representative
Silulo Ulutho Technologies
12.2018 - 07.2019
N4-N6 - Human Resources Management
Amitek Business College
04.2001 -
No Degree - Healthcare
Ululo Technologies
04.2001 -
No Degree - Home Based Care
Dr Grace Sangoni Memeorial Center
04.2001 -
Marketing Certificate - Marketing
CPTC Damelin College
04.2001 -
High School Diploma -
Umtata High School
04.2001 -
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