Hádriel Leonardo Moya
Quito
Summary
Dynamic Customer Service & Operations Team Member at Tim Hortons, recognized for enhancing team collaboration and training new staff. Additionally, I gained valuable experience through diverse volunteer initiatives, developing adaptability, leadership, and strong interpersonal skills that translate seamlessly into remote and collaborative environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Team Member
Tim Hortons
Ottawa
08.2020 - 07.2022
- Provided attentive service to customers during busy restaurant shifts.
- Provided feedback on processes to improve team collaboration and effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Communicated effectively with colleagues to ensure project alignment and clarity.
- Supported training sessions for new employees on operational procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled cash, credit, and digital payments securely.
co-op Pharmacy Clerk
First Care Pharmacy
Ottawa
03.2021 - 07.2021
- Handled cash register operations and processed transactions efficiently.
- Managed inventory levels, ensuring timely restocking of medications.
- Restocked shelves and prepared expired drugs for return.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Verified accuracy of prescriptions filled by pharmacists.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
St. Patrick's High School
Canada07-2021
Some College (No Degree) - Hospitality and Tourism Management
Seneca College
CanadaSome College (No Degree) - English Language And Literature
Kumon
OttawaSkills
- Customer service
- Dependability and strong work ethic
- Positive relationships
- Staff training and development
- Teamwork and collaboration
- Reliability and punctuality
- Empathy and patience
- Community service
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
British Council - B2 English certificate for work
Accomplishments
Awarded a $500 scholarship and received a formal letter of recognition from Ottawa City Hall.
Affiliations
IBF (Iglesia Bíblica Familiar / Family Bible Church) — Quito, Ecuador | March 2025
- Invited community members to join preaching and prayer events.
- Welcomed special guests, veterans, and individuals with disabilities to VIP seats.
- Assisted in cleaning classrooms and supervised children aged 3–14.
HEFC (Heron Emergency Food Centre) — Ottawa, ON | February 2020
- Helped organize and distribute food to guests.
- Guided and assisted people with disabilities.
The MET Ottawa — Ottawa, ON | Nov–Dec 2019, Jan–Feb 2020
- Delivered and distributed letters and donations.
- Provided visitor support at the information desk.
St. Thomas Bazaar — Ottawa, ON | November 2019
- Organized the food court and set up tables and utensils.
- Supervised children’s play area.
Odyssey Theatre — Outdoor Cinema Support — Ottawa, ON | July 2019
- Assisted with installation of outdoor cinema and fundraising.
- Welcomed guests and City Hall authorities.
Ottawa Dragon Boat Festival (Sens Foundation) — Mooney's Bay, ON | June 2019
- Monitored vehicle security and bicycle parking.
- Assisted with safe boarding and disembarking of boats.
Prince of Peace School — St. Patrick's High School — Ottawa, ON | June 2019
- Prepared venue for annual school barbecue.
- Assisted with games and supervised children aged 5–11.
- Cleaned and maintained used areas.
Hockey Fest (Sens Foundation) — Canadian Tire Center, Ottawa, ON | June 2019
- Dismantled hockey rinks and cleaned used areas.
- Organized recyclable material separation.
References
- Kayla Lahey — Tim Hortons | +1 (613) 252-8254 | klahey996@gmail.com
- Carolina Lipman — Parliament of Canada | +1 (514) 238-7568 | efloresm@minrel.gob.cl
- Caty Smyck — Odyssey Theatre | +1 (403) 796-4342 | chsmyck@gmail.com
Timeline
co-op Pharmacy Clerk
First Care Pharmacy
03.2021 - 07.2021
Customer Service & Operations Team Member
Tim Hortons
08.2020 - 07.2022
High School Diploma -
St. Patrick's High School
Some College (No Degree) - Hospitality and Tourism Management
Seneca College
Some College (No Degree) - English Language And Literature
Kumon