Héctor Ibarra

As a sports logger, I am responsible for tagging and cataloguing every possession of every game of basketball, baseball, and ice hockey. Working in phases, we collect data that is synthesized and classified according to an extensive range of indicators to make the information more easily accessible to our growing international customers.

• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Performed quality reviews to uncover workflow and communication issues.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
• Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
• Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.

• Handled escalated calls professionally, using effective conflict resolution techniques to reach satisfactory outcomes for all parties involved.
• Received numerous accolades and commendations from management for exceptional performance in handling high-pressure situations while maintaining composure and professionalism.
• Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
• Assisted supervisors in training new hires, leading to improved team performance and overall productivity.
• Streamlined data entry tasks by implementing time-saving strategies, contributing to faster processing times for customer requests.
• Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
• Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.