Haylen Garcia
Guayaquil
Summary
Highly-motivated employee with desire to take on new challenges. Strong experience in customer service, multitasking and time management abilities. Excellent worth ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Administrative Assistant
APS Solutions
Miami
02.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate CRM database by entering and regularly updating client information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Guest Service Agent
Cheeca lodge and Spa Resort
Islamorada
12.2021 - 12.2022
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
Front Desk Receptionist
Wyndham Guayaquil Hotel
Guayaquil
07.2019 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Travel Agent
Amazing Tour
Guayaquil
08.2017 - 03.2019
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
BBA - Hospitality Administration And Management
Santiago De Guayaquil Catholic University
Guayaquil09.2020
Skills
- Multitasking and Time Management
- Database and Client Management Systems
- Research and Analytical Skills
- Customer Service
- Problem Solving
- Writing and Editing Skills
- Dictation and Transcription
- Organizing and Categorizing Data
- Clear Communication
- Bilingual in Spanish and English
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Customer Service Administrative Assistant
APS Solutions
02.2023 - Current
Guest Service Agent
Cheeca lodge and Spa Resort
12.2021 - 12.2022
Front Desk Receptionist
Wyndham Guayaquil Hotel
07.2019 - 09.2021
Travel Agent
Amazing Tour
08.2017 - 03.2019
BBA - Hospitality Administration And Management
Santiago De Guayaquil Catholic University
Similar Profiles
Babatunde AnafiBabatunde Anafi
Field Support Engineer at AVASO Technology Solutions ApSField Support Engineer at AVASO Technology Solutions ApS
Annette C HayesAnnette C Hayes
Packer, Mat Cutter, Sprayer, Canvas Builder, Frame at APS Advanced Photograph SolutionsPacker, Mat Cutter, Sprayer, Canvas Builder, Frame at APS Advanced Photograph Solutions
ASAD H AHMED KASAD H AHMED K
Retail Sales Assistant(Gmbling Cashpoint Denmark) at TRAVCAFEEN KOBENHVN APSRetail Sales Assistant(Gmbling Cashpoint Denmark) at TRAVCAFEEN KOBENHVN APS