GISELLA CALVA

Cooperativa SaN Francisco de asis

QUITO

11.2023 - Current

Served customers to drive sales and deliver top-quality experiences.
Delivered services to customer locations within target timeframes.
Oversaw logistics and operations to deliver process optimisations and efficiencies.
Engaged with stakeholders to build relationships and brand awareness.
Managed on-site evaluations, internal audits and customer surveys.
Carried out day-to-day duties accurately and efficiently.
Applied positive customer service approach to increase satisfaction levels.
Successfully maintained clean driving licence and access to reliable transportation.
Increased customer satisfaction by resolving issues.

COOPERATIVA DE AHORRO Y CREDITO ERCO

QUITO

11.2022 - 11.2023

Oversaw daily operations to achieve high productivity levels.
Reviewed customer history to recommend appropriate products and services.
Successfully delivered on tasks within tight deadlines.
Worked flexible hours, covering nights, weekends and bank holidays.
Applied positive customer service approach to increase satisfaction levels.
Served customers to drive sales and deliver top-quality experiences.
Handled high volume calls to address customer inquiries and concerns.
Completed opening and closing procedures, from product replenishment to budget control.
Helped to navigate complex challenges to achieve client objectives.
Communicated complex concepts to clients in clear, concise, and understandable manner.
Prepared and reviewed financial models using financial databases.
Improved existing client relationships to increase total assets.
Supported clients in setting clear financial goals with plans to achieve them.

05.2024 - 10.2023

COOPERATIVA DE AHORRO Y CREDITO ATUNTAQUI

QUITO

07.2018 - 08.2022

Worked flexible hours, covering nights, weekends and bank holidays.
Carried out day-to-day duties accurately and efficiently.
Developed appropriate resources to meet needs of diverse audiences.
Supported team by demonstrating respect and willingness to help.
Increased customer satisfaction by resolving issues.
Wrote reports outlining project progress and results.
Improved efficiency and productivity by acquiring new skills.
Engaged with stakeholders to build relationships and brand awareness.
Offered friendly, efficient customer service and handled challenging situations with ease.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Completed duties to deliver on targets with accuracy and efficiency.
Developed plans and strategies to promote continuous improvement.
Delivered services to customer locations within target timeframes.

COOPERATIVA JUVENTUD ECUATORIANA PROGRESISTA

QUITO

05.2017 - 07.2018

Balanced cashier drawers at end of shifts and logged any discrepancies.
Maintained clean and functional checkout areas to avoid safety issues.
Maintained high levels of customer retention by resolving complex customer complaints.
Completed opening and closing procedures each day.
Developed strong customer relationships, resulting in high rate of repeat customers.
Became knowledgeable about store products and mission statement.
Set sales goals and motivated team to meet them.
Performed financial transactions in a fast-paced retail store environment.
Provided staffing support to undermanned departments when customer traffic was light.
Tracked cashier training requirements and reported to corporate office upon completion.
Motivated team through providing hands-on practical support to all members of staff on duty.
Offered instruction, coaching and motivation for enhanced team morale.

Summary