Gert Frans Campbell
Management
East London
Summary
Dynamic Operations Manager with a proven track record at the South African Revenue Service, excelling in operational efficiency and employee supervision. Achieved significant improvements in customer satisfaction and employee retention through strategic training initiatives and performance evaluations. Skilled in analytical problem-solving and project planning, fostering a collaborative work environment.
Overview
41
41
years of professional experience
Work History
Operations Manager
South African Revenue Service
01.1980 - 04.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Grens High School
East London, EC 04.2001 -
Skills
Operational efficiency management
Analytical problem-solving
Service excellence
Performance evaluation
Continuous process evaluation
Employee supervision
Process optimization
Reporting on performance metrics
KPI monitoring and reporting
Collaborative decision-making
Project planning
Team management
Collaborative strategic planning
Operational streamlining
Client engagement
Employee training
Timeline
High School Diploma -
Grens High School
04.2001 -
Operations Manager
South African Revenue Service
01.1980 - 04.2021
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