Dynamic Operations Manager with a proven track record at the South African Revenue Service, excelling in operational efficiency and employee supervision. Achieved significant improvements in customer satisfaction and employee retention through strategic training initiatives and performance evaluations. Skilled in analytical problem-solving and project planning, fostering a collaborative work environment.
Operational efficiency management
Analytical problem-solving
Service excellence
Performance evaluation
Continuous process evaluation
Employee supervision
Process optimization
Reporting on performance metrics
KPI monitoring and reporting
Collaborative decision-making
Project planning
Team management
Collaborative strategic planning
Operational streamlining
Client engagement
Employee training