Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gert Frans Campbell

Management
East London

Summary

Dynamic Operations Manager with a proven track record at the South African Revenue Service, excelling in operational efficiency and employee supervision. Achieved significant improvements in customer satisfaction and employee retention through strategic training initiatives and performance evaluations. Skilled in analytical problem-solving and project planning, fostering a collaborative work environment.

Overview

41
41
years of professional experience

Work History

Operations Manager

South African Revenue Service
01.1980 - 04.2021
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Grens High School
East London, EC
04.2001 -

Skills

Operational efficiency management

Analytical problem-solving

Service excellence

Performance evaluation

Continuous process evaluation

Employee supervision

Process optimization

Reporting on performance metrics

KPI monitoring and reporting

Collaborative decision-making

Project planning

Team management

Collaborative strategic planning

Operational streamlining

Client engagement

Employee training

Timeline

High School Diploma -

Grens High School
04.2001 -

Operations Manager

South African Revenue Service
01.1980 - 04.2021
Gert Frans CampbellManagement