Master Reservation
Gerardo Urgiles
Hotel Receptionist / Front Desk Professional
Riobamba
Summary
Hospitality professional with 8+ years of experience at Hotel Mansion Santa Isabella, working in front desk operations, reception, reservations, OTA management, guest services, and administrative support. Strong commercial profile with excellent relationships with travel agencies in Quito and Cuenca.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Receptionist / Operations & Administrative Support
Hotel Mansión Santa Isabella
01.2015 - 01.2023
- - Front desk operations: check-in, check-out, guest assistance.
- - Reservation coordination and OTA management.
- - Account executive with travel agencies and corporate clients.
- - Event and group coordination.
- - Administrative support to management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor's Degree - Chemical Engineering
High School Diploma - Administration & Accounting
Skills
Data entry
Telephone skills
File management
Office management
Front Desk & Guest Services
Hotel Operations
Reservation Management
OTA Platforms Management
Event & Group Coordination
Travel Agency Relations
Customer Service Excellence
Administrative Support
Multitasking & Problem Solving
Accomplishments
- Responded to over 30 customer inquiries each day.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Software
AVAILABILITY
Full-time availability – Willing to relocate
Timeline
Receptionist / Operations & Administrative Support - Hotel Mansión Santa Isabella
01.2015 - 01.2023
Colegio César Borja Lavayen - High School Diploma, Administration & Accounting
ESPOCH - Bachelor's Degree, Chemical Engineering