Microsoft Office
Gary Leonard Torres Benítez
Quality Assurance Manager
Quito,NY
Summary
I am an experienced professional specializing in the design, implementation, and administration of quality management systems, risk management systems, and information security systems. My expertise extends to project management for process reengineering and improvement, with a strong focus on lean principles, change management, and performance maximization. As a Product Owner, I possess a deep understanding of gathering technical and functional requirements, process improvement, and process automation. Furthermore, I excel in developing strategic planning programs, business plans, and optimization programs, including the establishment of methodological approaches and management control mechanisms such as Objectives and Key Results (OKRs). In addition, I have extensive experience in directing, coordinating, and executing quality audits and internal control audits. I possess the skills to design, implement, and manage operational, strategic, and business risk management in both service and production companies. I am adept at designing and implementing workload studies, operational capacity assessments, and organic restructuring based on process optimization. My negotiation skills are highly developed, enabling effective engagement with suppliers and stakeholders from both the public and private sectors. Moreover, I possess comprehensive experience and knowledge in fleet outsourcing, printing service outsourcing, and IT equipment outsourcing (ITaaS). Overall, my professional background showcases a strong track record in various domains, underpinned by a commitment to delivering high-quality results and driving organizational success.
Overview
19
19
years of professional experience
14
14
Certifications
2
2
Languages
Work History
REGIONAL PROCESS AND QUALITY MANAGER
MAREAUTO S.A - AVIS RENT A CAR
- Designed, implemented, and managed the process management model, quality management system, and risk management system for regional operations spanning Ecuador, Colombia, and Peru
- Led and coordinated comprehensive quality audits and internal control audits at both national and regional levels
- Acted as a Product Owner, diligently gathering technical and functional requirements while driving process improvement initiatives and automation of critical organizational processes
- Successfully managed and executed process re-engineering projects with a strong focus on lean principles and efficiency optimization
- Developed and executed the organization's strategic planning initiatives, establishing a robust methodological approach and effective management control mechanisms
- Implemented operational, strategic, and business risk management practices to proactively identify and mitigate potential risks within the organization
- Conducted thorough workload and operational capacity studies across all functional areas, facilitating informed decision-making and resource allocation
- Established and maintained Service Level Agreements (SLAs) with internal and external clients and suppliers, ensuring mutual understanding and adherence to performance expectations
- Defined comprehensive job manuals, position profiles, and conducted risk analysis and evaluation for various positions within the organization
- Achievements include the successful implementation of ISO 9001 quality management system, streamlining and automating critical organizational processes, enhancing overall customer satisfaction, fostering a culture of quality and process orientation, and generating significant cost efficiencies.
AUDITOR
SGS DEL ECUADOR S.A
07.2014
- Performed rigorous and independent inspections and audits of suppliers, ensuring adherence to legal requirements, company standards, financial integrity, operational capacity, commercial management, and quality benchmarks
- During my tenure at SGS del Ecuador S.A as an Auditor, I meticulously conducted inspections and audits to verify the compliance of suppliers with a range of crucial factors including legal regulations, internal company standards, financial stability, operational capabilities, commercial management practices, and quality standards
- My approach encompassed thorough assessments and rigorous analysis to ascertain the supplier's adherence to relevant legal requirements and ensure their alignment with the established company standards
- Additionally, I assessed the supplier's financial position, evaluating their stability and soundness
- By scrutinizing their operational capacity and capabilities, I gauged their ability to meet the demands of the business relationship effectively
- Furthermore, I thoroughly examined the supplier's commercial management practices, evaluating aspects such as contract management, pricing strategies, and performance monitoring
- Finally, I assessed the quality measures in place, ensuring adherence to prescribed quality standards and facilitating the delivery of superior products and services.
PROJECT, PROCESS AND BUSINESS DEVELOPMENT MANAGER
GRUPO ECUACOPIA - RICOH Distributor
- Current
- Designed, implemented, and administered a comprehensive process management model, quality management system, risk management system, information security system, and business continuity system
- Ensured compliance with ISO 9001, ISO 31000, ISO 27001, and ISO 22301 standards
- Directed and coordinated activities pertaining to the planning, execution, and documentation of national-level quality and internal control audits across all agency locations
- Served as a Product Owner in gathering technical and functional requirements, process improvement, and automation of processes
- Successfully managed process reengineering projects, applying a lean approach to optimize efficiency and productivity
- Developed and implemented strategic planning initiatives, while establishing robust methodological approaches and effective management control mechanisms
- Utilized Objectives and Key Results (OKRs) analysis to drive strategic decision-making
- Designed, implemented, and managed operational, strategic, and business risk management at the national level, ensuring proactive identification and mitigation of risks
- Conducted comprehensive workload studies and assessed operational capacity across all areas of the organization at the national level
- Established and managed Service Level Agreements (SLAs) with internal and external clients and suppliers, ensuring mutual understanding and accountability
- Strengthened the corporate culture, aligning it with the new management model and fostering a collaborative and results-oriented environment
- Developed and implemented compelling value propositions for products and services, resulting in increased market competitiveness
- Implemented the Management by Objectives (MBO) model, incorporating Key Performance Indicators (KPIs) and OKRs to drive performance excellence
- Provided training and development programs to executive, operational, and administrative teams, focusing on Quality Management Systems (QMS) and project methodologies, enhancing their skills and knowledge base.
PARTNER - CONSULTING MANAGER
CONSULTORA ROAD QUALITY
11.2011 - Current
- Successfully managed and led programs and projects focused on process improvement, process automation, workload and operational capacity, organizational restructuring, optimization, and efficiency enhancement
- Designed and implemented robust Quality Management Systems in accordance with ISO 9001 and ISO 27001 standards, ensuring adherence to best practices and regulatory requirements
- Provided high-quality consulting services to a diverse range of clients, delivering valuable insights and expertise in process improvement, risk management, and quality systems management
- Notable achievement includes the implementation of ISO 9001 Quality Management System for Cooperativa 29 de Octubre, a reputable financial institution specializing in credit services such as microcredit and consumer loans
- Successfully implemented ISO 9001 quality management systems for prestigious organizations, including SEPROTEICO - CONECTA S.A, Superintendency of Banks and Insurance, Ministry of Production, and Vice Presidency of the Republic of Ecuador.
PROCESS AND PLANNING ANALYST
VICE PRESIDENCY OF THE REPUBLIC OF ECUADOR
06.2010 - 11.2011
- Spearheaded the development and continual updating of comprehensive job and process manuals, ensuring accuracy, consistency, and adherence to established organizational standards
- Oversaw the management of performance evaluations and facilitated efficient processing of HR information, contributing to the smooth functioning of human resources operations
- Coordinated and closely monitored the implementation of plans, programs, and projects, ensuring their alignment with organizational objectives and tracking progress towards desired outcomes
- Maintained a close and collaborative liaison with the National Secretary of Planning and Development (SENPLADES) of Ecuador, fostering effective communication and coordination for the successful execution of joint projects.
SUPPLY MANAGER
PROMOSTOCK S.A.
08.2008 - 08.2009
- Spearheaded process mapping and department structuring initiatives, enhancing efficiency within the procurement department
- Developed, optimized, and implemented purchasing policies to streamline procurement processes and maximize value for the organization
- Designed and implemented performance indicators to monitor and evaluate the procurement department's operations, ensuring optimal performance and identifying areas for improvement
- Created and presented the annual operational plan for the procurement department, aligning objectives with the organization's strategic goals
- Coordinated strategic planning meetings, contributing to the organization's overall vision and direction
- Oversaw the end-to-end procurement process, ensuring timely supply of products and services to the sales and other departments, while maintaining high standards of quality and cost-effectiveness
- Managed logistics operations and imports, including product reception and delivery, optimizing transportation and distribution networks
- Supervised inventory levels and warehouse operations, implementing efficient inventory management strategies to minimize costs and maximize availability
- Sourced, qualified, and conducted negotiations with national and international suppliers from countries such as China, USA, Panama, Colombia, Japan, and Peru, securing favorable terms and conditions
- Ensured strict adherence to agreed-upon timelines by suppliers, mitigating any potential delays and minimizing disruption to operations
- Cultivated and maintained strategic alliances with suppliers, fostering collaborative partnerships and leveraging synergies to drive mutual growth and success.
LATIN AMERICA SALES COORDINATOR
KLEINTOURS
03.2007 - 08.2008
- Developed and presented the annual strategic and sales plan for the department in the Latin America region
- Conducted market analysis and evaluated market fluctuations
- Assessed company needs and monitored inventory and production levels
- Executed marketing initiatives for congresses
- Streamlined procedures to enhance the organization's local offering vis-à-vis competitors
- Ensured quality control and oversight of events
- Reviewed and assessed service offers to benefit the company
- Directed and monitored sales and accounts receivable, both domestically and internationally
- Promoted the organization's products, seeking new markets and clients nationally and internationally
- Assumed a key role in process mapping, procedure development, and management indicator implementation for the sales department as part of ISO 9001 certification.
AIRPORT MANAGER - JFK & LAX INTERNATIONAL AIRPORT
AEROVIAS DE MEXICO, S.A. DE C.V.
06.2005 - 05.2006
- Held full accountability for the oversight, coordination, and efficient operation of the airport, ensuring adherence to established standards and regulations
- Prioritized the safety and security of passengers, crew, ground personnel, the general public, and airport facilities throughout service delivery, maintaining a strong focus on compliance and risk mitigation
- Monitored and evaluated the performance, punctuality, and customer service of the ground staff, implementing corrective actions and training programs to continuously improve service quality
- Proactively verified the availability and readiness of ground equipment for INBOUND and OUTBOUND flights, swiftly addressing any irregularities or maintenance requirements to minimize operational disruptions
- Maintained and analyzed statistical indicators to measure operational efficiency and track the achievement of goals set by the Regional Office for airport operations, facilitating data-driven decision-making and performance optimization
- Prepared daily, weekly, and monthly financial, statistical, and operational reports, ensuring accuracy and adherence to established company guidelines, while providing valuable insights for management and stakeholders
- Provided crucial support to the sales department in preparing proposals, presentations, and negotiations with prospective clients, leveraging airport operations expertise to foster successful partnerships and drive business growth.
Education
International Diploma in Information Security and Cybersecurity with a specialization in Cloud Controls and Services - undefined
Campus AENOR
Master's in Quality Management and Productivity - undefined
Pontificia Universidad Católica del Ecuador
Bachelor's in Business Administration - undefined
Pontificia Universidad Católica del Ecuador
Skills
Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Access, Visio, Project) Experience with process modeling using BPMN annotation, JIRA, and Confluence
Quality Management Systems
Quality Management Systems
Operational Improvements
Management Consulting
Quality processes
SOP Development
Performance monitoring
Compliance Monitoring
Problem-solving abilities
Document Management
Corrective Actions
Issue Resolution
Supplier Relationship Management
Customer Satisfaction
Total Quality Management
Continuous Improvement
Operational Excellence
Internal Auditing
Certified Quality Auditor
Process Capability Analysis
External Auditing
Certified Manager of Quality
Budget Management
Project Planning
Business Administration
Customer Service
Human Resources Management
Cost Control
Process Improvement
Excellent Communication
Performance Evaluations
Good Judgment
Analytical Thinking
Documentation And Reporting
Teamwork and Collaboration
Time management abilities
Team building
Decision-Making
Computer Skills
Strategic Planning
Organizational Skills
Time Management
Financial Management
Performance Evaluation
Analytical Skills
Negotiation and Conflict Resolution
Multitasking
Self Motivation
Problem-Solving
Shift Scheduling
Certification
Lead Auditor in ISO 27001 Information Security Systems, AENOR del Ecuador, 09/2022
References
- José Javier Chediak, CEO, Grupo Ecuacopia, (593) 99-919-7540
- María Walevska Villavicencio, CEO, Consultora Road Quality, (593) 99-877-9256
- Mauricio Rodríguez, CEO, Consultora Up Control, (593) 99-764-8189
- Rodrigo Sevilla, Corporate Director of Sales and Distribution, Corporación Maresa, (593) 3999-500
- Alicia de Trejo, Corporate Director of HR, Corporación Maresa, (593) 99-970-0547
Software
Visio
BPMN Software
MS Project
JIRA
Confluente
BI Qlik View
Timeline
AUDITOR
SGS DEL ECUADOR S.A
07.2014
PARTNER - CONSULTING MANAGER
CONSULTORA ROAD QUALITY
11.2011 - Current
PROCESS AND PLANNING ANALYST
VICE PRESIDENCY OF THE REPUBLIC OF ECUADOR
06.2010 - 11.2011
SUPPLY MANAGER
PROMOSTOCK S.A.
08.2008 - 08.2009
LATIN AMERICA SALES COORDINATOR
KLEINTOURS
03.2007 - 08.2008
AIRPORT MANAGER - JFK & LAX INTERNATIONAL AIRPORT
AEROVIAS DE MEXICO, S.A. DE C.V.
06.2005 - 05.2006
REGIONAL PROCESS AND QUALITY MANAGER
MAREAUTO S.A - AVIS RENT A CAR
PROJECT, PROCESS AND BUSINESS DEVELOPMENT MANAGER
GRUPO ECUACOPIA - RICOH Distributor
- Current
International Diploma in Information Security and Cybersecurity with a specialization in Cloud Controls and Services - undefined
Campus AENOR
Master's in Quality Management and Productivity - undefined
Pontificia Universidad Católica del Ecuador
Bachelor's in Business Administration - undefined
Pontificia Universidad Católica del Ecuador