Fundiswa Memese
Somerset East
Summary
Proven track record in enhancing brand visibility and customer satisfaction, notably at Platinum Life and Isabella Garcia International. Skilled in brand building and critical thinking, I excel in strategic marketing and customer relations. Achieved significant sales targets and improved client relations through active listening and collaboration, demonstrating a strong ability to meet and exceed employer expectations. l have also gained exceptional classroom management, interpersonal communication, problem solving, lesson planning, teamwork, empathy and time management skills which l have gained as a Student Teacher at Aeroville Secondary School.
Overview
6
6
years of professional experience
Work History
Internal Brand Representative
Isabella Garcia International
06.2024 - 07.2024
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Generated leads through networking activities at industry events, resulting in increased business opportunities.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Call Centre Representative
Discovery
10.2023 - 01.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Communications Specialist
Platinum Life
01.2020 - 04.2023
- Enhanced brand visibility by strategically developing and executing targeted marketing campaigns.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
Online English Tutor
Pangea Outsourcing Services
01.2019 - 07.2019
- Developed methods to teach independent study skills to help students excel academically.
- Monitored student progress, recorded scores and provided learning support for students in English studies.
- Identified problems with students by clearly and effectively addressing issues.
- Assisted non-native English speakers in building vocabulary skills relevant to their professional fields or personal interests.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
Education
PGCE - Education
Varsity College
Distance Learning 04.2001 -
Bachelor of Commerce in Law - Business Management
Varsity College
Port Elizabeth 04.2001 -
Skills
Brand building
Goal-Oriented
Brand Awareness
Customer Relations
Critical thinking
Active Listening
Collaboration
Classroom Management
Time Management
Computer Literacy
Accomplishments
Sarah Baartman Award for being the Top Grade 12 learner at Aeroville Secondary School in 2014.
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
isiXhosa
Advanced (C1)
isiZulu
Intermediate (B1)
Timeline
Internal Brand Representative
Isabella Garcia International
06.2024 - 07.2024
Call Centre Representative
Discovery
10.2023 - 01.2024
Communications Specialist
Platinum Life
01.2020 - 04.2023
Online English Tutor
Pangea Outsourcing Services
01.2019 - 07.2019
PGCE - Education
Varsity College
04.2001 -
Bachelor of Commerce in Law - Business Management
Varsity College
04.2001 -
Similar Profiles
Luke SchroeterLuke Schroeter
Production Sound Mixer at Isabella GarciaProduction Sound Mixer at Isabella Garcia
Lourdes PerezLourdes Perez
Retail Sales Associate Cashier at La Garcia (Garcia Store & Bakery)Retail Sales Associate Cashier at La Garcia (Garcia Store & Bakery)
Donna HardwickDonna Hardwick
Director of Marketing & Communications at Isabella Stewart Gardner MuseumDirector of Marketing & Communications at Isabella Stewart Gardner Museum