Fundisa James
Port Elizabeth
Summary
Experienced Business Development Manager, Key Accounts Manager with over 16 years of success in developing new business and retaining existing accounts. Proven track record of increasing customer satisfaction and revenue growth through creative promotional strategies. Passionate about helping customers discover the best products and services to meet their needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Relations Consultant
Rentokil-Initial South Africa
12.2022 - Current
- Developed strong relationships with clients, resulting in increased customer retention and loyalty.
- Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.
- Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
- Contributed to the growth of the business by identifying upselling opportunities during client interactions while maintaining integrity and transparency.
Regional Account Manager
Vodacom Group - Telecommunications
06.2015 - 08.2021
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
Business Development Manager
ReneSola - Renewable Energy Sector, Manufacturing
03.2014 - 05.2015
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Business Development Executive
Tenesol - Renewable Energy Sector, Manufacturing
05.2010 - 02.2014
- Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
Education
National Diploma in Public Relations Management - Public Relations And Organizational Communication
Cape Peninsula University of Technology
Cape Town, South Africa12.2014
Higher Secondary School - Grade 12
Alphendale High School
East London, South Africa12.1998
Financial Management - Accounting And Finance
Buffalo City College
East London12.2000
Skills
- New Business Development
- Sales management
- Relationship building and management
- Client Relations
- Prospect targeting
- Cold Calling
- Problem Resolution
- Interpersonal Communication
- MS Office
- Multitasking Abilities
Timeline
Customer Relations Consultant
Rentokil-Initial South Africa
12.2022 - Current
Regional Account Manager
Vodacom Group - Telecommunications
06.2015 - 08.2021
Business Development Manager
ReneSola - Renewable Energy Sector, Manufacturing
03.2014 - 05.2015
Business Development Executive
Tenesol - Renewable Energy Sector, Manufacturing
05.2010 - 02.2014
National Diploma in Public Relations Management - Public Relations And Organizational Communication
Cape Peninsula University of Technology
Higher Secondary School - Grade 12
Alphendale High School
Financial Management - Accounting And Finance
Buffalo City College
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