Microsoft Excel
Franklin Mendoza
IT & QA Support Specialist
Quito
Summary
I am a professional with experience in customer service, acquired during two years in the hotel industry. Recently, I have expanded my skills in the technology field, working in technical support (IT Support) and software quality assurance (QA). This transition has allowed me to develop valuable skills in problem solving, analysis, and attention to detail, which I am excited to apply to future professional challenges.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT & QA Support Specialist
Proxima Solutions
08.2024 - Current
- Organization of the Office in Quito: Management and coordination of the physical office located in Quito, ensuring its efficient operation.
- Administration: Employee data, petty cash for the office, and office inventory management.
- Technical Support: Providing technical support for the Quito office.
Offering remote technical support for the office in the Dominican Republic.
- Assistance in Software QA: Collaborating with the development team to perform manual software testing.
Providing feedback on the software's performance and quality.
Documenting detailed results of the tests, including outcomes and potential areas for improvement.
Bellboy / Reception Assistant
Hotel Dann Carlton Quito
Quito, Pichincha
05.2023 - 07.2024
- Bellboy Duties:
Welcome guests upon arrival, ensuring a warm and friendly reception.
Assist with luggage handling and secure storage for guests' belongings.
Provide guests with information about hotel amenities, including restaurants, entertainment areas, and event venues. - Receptionist Assistance:
Offer information about transportation options for guests, including arranging travel services.
Assist with the organization and acquisition of materials for the front desk.
Provide guests with detailed information about local tourist attractions and guide them in planning their activities in the city.
Education
No Degree - Software Development
Yavirac Higher Technological Institute
Quito, Ecuador 09.2021 -
High School Diploma -
UE MANUELA CAÑIZARES
Quito, Ecuador 09.2017 - 08.2019
Skills
Customer relationship management
Remote support
Ticket management
Support services
Client communication
Teamwork and collaboration
Microsoft Excel
Software
Jira
Power Point
Certification
Digital Office Competences: Microsoft Excel
Timeline
Introduction to Agile Development and Scrum
10-2024
Foundation of Software Testing and Validation
09-2024
IT & QA Support Specialist
Proxima Solutions
08.2024 - Current
Introduction to Cybersecurity
05-2024
Digital Office Competences: Microsoft Excel
10-2023
Bellboy / Reception Assistant
Hotel Dann Carlton Quito
05.2023 - 07.2024
No Degree - Software Development
Yavirac Higher Technological Institute
09.2021 -
High School Diploma -
UE MANUELA CAÑIZARES
09.2017 - 08.2019
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