Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Francisco Guarderas

Francisco Guarderas

Commercial Lead
Quito

Summary

I am a highly motivated professional with a clear focus on excellence in managing relationships with clients and key stakeholders. My results-oriented approach is complemented by strong teamwork skills, where I stand out for my negotiation abilities and commitment to finding optimal solutions—always within a framework of respect. Charismatic and highly personable, I have a passion for promoting fairness and leaving a positive impact in every role I take on. I am loyal to the companies I work for, fully committed, and always ready to go the extra mile. I understand the importance of leaving a positive legacy in the positions I hold and the teams I lead, always striving to foster both individual and collective growth.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Commercial Team Leader

PLUX
07.2024 - Current
  • Led national alliances and key account management to drive new business opportunities and platform adoption.
  • Designed and executed the strategy for the PLUX payment wallet, supporting product innovation.
  • Directed the Hunter commercial project, achieving significant account growth.
  • Negotiated strategic contracts, securing favorable terms for the company.
  • Recruited and developed a high-performing team to support sustained commercial expansion.
  • Managed multiple commercial initiatives under tight deadlines and budgets.
  • Launched and marketed new products and services, boosting customer engagement and sales.
  • Fostered long-term client and community relationships to ensure sustainable business growth.

Partner Success Manager

Uber Eats
06.2021 - 06.2024
  • Oversaw commercial metrics and KPIs to shape growth strategies for key brands in Ecuador.
  • Developed marketing and communication plans to strengthen national campaigns and brand positioning.
  • Managed regional budgets, forecasts, and strategic plans to drive key account performance.
  • Led regional coordination and negotiation with strategic and multinational accounts.
  • Monitored partner performance and delivered actionable feedback for continuous improvement.
  • Optimized internal processes, enhancing team efficiency and operational productivity.
  • Delivered tailored client solutions, achieving high satisfaction and long-term partnerships.
  • Cultivated strong professional networks to unlock new business opportunities.
  • Fostered a collaborative team environment to support commercial success.

Senior KAM Ecuador

Uber Eats
09.2018 - 06.2021
  • Managed high-profile portfolios including Grupo KFC, McDonald’s, Burger King, and Pizza Hut in Ecuador.
  • Created tailored strategies to increase platform usage, leveraging seasonality and conversion-focused tactics to maximize ROI.
  • Led clear communication and performance reviews (MBRs, KPIs) with clients to identify growth opportunities and areas for improvement.
  • Demonstrated adaptability and fast learning in dynamic, high-pressure environments.
  • Collaborated effectively in team settings, offering consistent support and strategic input.

KAM

CONECEL S.A. - CLARO
12.2016 - 09.2018
  • Managed a national portfolio of key accounts, ensuring strong performance and client satisfaction.
  • Led upselling initiatives and identified new project opportunities aligned with business targets.
  • Oversaw tailored negotiations and sales processes to meet specific client needs and close deals effectively.
  • Demonstrated excellent communication, time management, and a proactive, results-driven approach.

KAM

FLEXIPLAST S.A.
04.2014 - 05.2015
  • Managed a national portfolio of key accounts, including major clients like Nestlé Ecuador.
  • Supervised order fulfillment and production of marketing materials, ensuring brand consistency and timely delivery.
  • Led client meetings to drive upselling and new project development, maintaining strong follow-up and communication.
  • Oversaw daily operations to meet service standards and resolve client issues efficiently, improving customer satisfaction.

After-Sales Service Advisor

NISSAN - Automotores y Anexos
12.2011 - 12.2014
  • Delivered exceptional customer service and post-sales support, ensuring client satisfaction and retention.
  • Managed work orders from reception to delivery with accuracy and efficiency.
  • Surpassed sales and upselling targets through proactive client engagement.
  • Maintained direct communication, providing guidance and resolving issues effectively.
  • Educated clients on vehicle maintenance, building long-term, trust-based relationships.

Education

BBA - Ciencias Económicas Y Administrativas / Mención Hotelería Y Turismo

Universidad De Las Américas
Quito
05.2004 - 12.2008

Skills

  • Leadership
  • Negotiation
  • Relationship-building skills
  • Management skills
  • Critical thinking
  • Creativity
  • Conflict resolution

Certification

Advanced Negotiation Skills, The GAP Partnership, 2021

References

  • Carlos Quiroga, Uber - Head of Customer Success; +14249023110, cquiroga@uber.com
  • Marcelo Albuja, Business Development Manager; +593 99 555 0086
  • Marco Piguave, NISSAN / AYASA; +593 99 828 3445, mpiguave@ayasa.com.de

Timeline

Commercial Team Leader

PLUX
07.2024 - Current

Partner Success Manager

Uber Eats
06.2021 - 06.2024

Senior KAM Ecuador

Uber Eats
09.2018 - 06.2021

KAM

CONECEL S.A. - CLARO
12.2016 - 09.2018

KAM

FLEXIPLAST S.A.
04.2014 - 05.2015

After-Sales Service Advisor

NISSAN - Automotores y Anexos
12.2011 - 12.2014

BBA - Ciencias Económicas Y Administrativas / Mención Hotelería Y Turismo

Universidad De Las Américas
05.2004 - 12.2008

Similar Profiles

CREATE PROFILE
Francisco GuarderasCommercial Lead