FRANCHESKA M. FERRER
Summary
Dynamic customer service professional with extensive experience at Francisco Rodriguez Dentistry, excelling in conflict resolution and empathetic communication. Proven ability to enhance customer loyalty through personalized service. Skilled in cleaning and sanitization, ensuring a safe and welcoming environment. Committed to delivering exceptional results in high-pressure situations.
Overview
25
25
years of professional experience
Work History
House Cleaner
Self-employeed
01.2015 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Customer Service Representative
Francisco Rodriguez Dentistry
03.2010 - 11.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
NCO Financial Systems
03.2007 - 03.2009
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Front Desk Agent
Tower Diagnostic Center
05.2000 - 02.2003
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all patients
- Resolved patients issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Education
High School Diploma -
TAMPA BAY TECH
TAMPA FLORIDA05-2000
COSMETOLOGY - COSMETOLOGY CERTIFICATE
TAMPA BAY TECH
TAMPA05-2000
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Payment collection
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Hospitality background
- Complex Problem-solving
- Exceptional communicator
- Guest relations
- FLUENT IN ENGLISH AND SPANISH
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
House Cleaner
Self-employeed
01.2015 - Current
Customer Service Representative
Francisco Rodriguez Dentistry
03.2010 - 11.2012
Customer Service Representative
NCO Financial Systems
03.2007 - 03.2009
Front Desk Agent
Tower Diagnostic Center
05.2000 - 02.2003
High School Diploma -
TAMPA BAY TECH
COSMETOLOGY - COSMETOLOGY CERTIFICATE
TAMPA BAY TECH
Similar Profiles
Jase KeithleyJase Keithley
Freelance Audio Engineer at Self-employeedFreelance Audio Engineer at Self-employeed
Teoman GaleTeoman Gale
Day Trader at Self-employeedDay Trader at Self-employeed
CHRISTINA FANGCHRISTINA FANG
Freelance Web Developer at Self-employeedFreelance Web Developer at Self-employeed
Shaleigh ReedShaleigh Reed
Home Maker at Self-employeedHome Maker at Self-employeed
Jacqueline Interiano EsquivelJacqueline Interiano Esquivel
House Cleaner/ Independent House Cleaner at Edna’s CleaningHouse Cleaner/ Independent House Cleaner at Edna’s Cleaning