MS Office Suite
Fernanda Romero Yépez
Integral Designer
Quito
Summary
Dynamic marketing professional with a proven track record at Paraguas Studio, enhancing brand visibility and customer loyalty through strategic planning and effective social media campaigns. Skilled in MS Office Suite and exceptional at fostering teamwork, I excel in developing tailored digital solutions that drive measurable results. Demonstrates adaptability and problem-solving abilities, ensuring project success and client satisfaction.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Associate Marketing Manager
Paraguas Studio
Quito , Provincia de Pichincha
2019.01 - Current
- Coordinated with design and media teams to develop high-quality creative assets.
- Managed social media platforms to enhance brand visibility and foster customer connections.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created and managed social media campaigns to increase brand engagement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Executive - Digital Solutions
Kizuna Lab
Q
2018.05 - 2018.12
- Developed a deep understanding of each client''s industry and business goals, enabling the creation of tailored digital strategies that delivered measurable results.
- Analyzed key performance metrics regularly, using data-driven insights to optimize account strategies for maximum results.
- Increased client satisfaction by developing and implementing customized digital solutions for their business needs.
- Conducted thorough market research to maintain a competitive edge in the industry, offering cutting-edge digital solutions that met current trends.
Administrative Assistant
Impaqto
2018.02 - 2018.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Brand Marketing Intern
GSK Glaxo Smith Kline
Quito , Provincia de Pichincha
2017.07 - 2018.01
- Contributed to the development of marketing materials such as brochures, presentations, and advertisements.
- Assisted in managing relationships with external partners, including vendors, influencers, and media contacts.
- Supported the creation of sales presentations by providing relevant market data and insights on competitor activities.
- Monitored industry news to stay informed about competitors activities, emerging trends.
- Managed project timelines to ensure deadlines were met while maintaining a high level of quality in all deliverables.
Education
Bachelor of Arts - Design
Universidad De Las Americas
Quito, Ecuador 2014.03 - 2018.08
High School Diploma -
Marco Salas Yépez High School
Quito, Ecuador 2010.09 - 2013.07
Skills
Multitasking Abilities
Adaptability
MS Office Suite
Active Listening
Problem-solving aptitude
Reliability
Customer Service
Strong Communication Skills
Report Writing
Team collaboration abilities
Time Management
Detail-oriented mindset
Social Media Savvy
Software
Adobe Illustrator
Google Suite
Meta Business Suite
Adobe Photoshop
Capcut
Languages
Spanish
Native language
English
Advanced
C1
Italian
Beginner
A1
Interests
Travel
Animals
Reading
Foreign languages
Writting
Timeline
Associate Marketing Manager
Paraguas Studio
2019.01 - Current
Account Executive - Digital Solutions
Kizuna Lab
2018.05 - 2018.12
Administrative Assistant
Impaqto
2018.02 - 2018.05
Brand Marketing Intern
GSK Glaxo Smith Kline
2017.07 - 2018.01
Bachelor of Arts - Design
Universidad De Las Americas
2014.03 - 2018.08
High School Diploma -
Marco Salas Yépez High School
2010.09 - 2013.07
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