SAP
Faizal Pillay
Warehouse, Logistics,FMCG And Inventory
Port Elizabeth
Summary
Dynamic Operations and Inventory Leader with extensive experience at various companies, excelling in performance monitoring and inventory management. Proven track record of enhancing efficiency through process improvements and effective team training. Skilled in WMS systems and fostering a safety-first culture, resulting in reduced operational disruptions and increased productivity.
Overview
1
1
Language
1
1
Certification
28
28
years of professional experience
Work History
Operations Supervisor
Premier Logistics Solutions
Port Elizabeth
08.2025 - 12.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated logistics activities, optimizing transportation routes for timely deliveries.
- Monitored inventory levels, facilitating accurate stock management and reordering processes.
- Assisted in training new team members on operational procedures and safety standards.
- Implemented process improvements to enhance overall efficiency within the operations team.
- Collaborated with cross-functional teams to streamline communication and operational effectiveness.
- Conducted regular inspections of facilities to maintain compliance with industry regulations.
- Resolved operational issues swiftly, minimizing disruptions and maintaining productivity levels.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for multiple employees.
Warehouse Supervisor/Buyer
Bidvest Afcom
Port Elizabeth
10.2024 - 02.2025
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Ensure accurate inventory records and manage purchasing from approved suppliers.
- Obtain quotations, negotiate prices, lead times, and service levels in collaboration with regional procurement.
- Process purchase orders, manage supplier relationships, and resolve discrepancies.
- Trained new staff on warehouse procedures, enhancing team performance and operational effectiveness.
- Implemented best practices for order fulfillment, improving accuracy and speed of deliveries.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Processed purchase orders accurately, ensuring timely delivery of goods and services.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Managed merchandise inventory transactions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Trained and mentored new staff on operational procedures and best practices for inventory management.
Warehouse Supervisor
Wheco Group
Port Elizabeth
11.2023 - 01.2024
- Supervised daily warehouse operations, ensuring compliance with safety standards and efficient workflow.
- Trained and mentored new employees on operational procedures and equipment usage.
- Coordinated inventory management activities, optimizing stock levels and minimizing discrepancies.
- Implemented process improvements that increased productivity and streamlined operations.
- Led team meetings to address performance issues and foster a collaborative work environment.
- Developed training materials to enhance worker skills in handling machinery and safety protocols.
- Ensured accurate shipment processing by overseeing order fulfillment and quality control checks.
- Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
Dispatch Manager
Premier FMCG
Port Elizabeth
11.2017 - 11.2022
- Led dispatch operations to optimize delivery routes and improve turnaround times.
- Coordinated logistics and communication between suppliers, drivers, and warehouse teams.
- Maintain optimum stock levels through effective forecasting and replenishment strategies.
- Oversee re-order reports, and manage stock levels to prevent shortages or overstocking.
- Monitor stock turns, slow-moving items, and manage excess inventory and stock losses.
- Maintain comprehensive records of inventory, procurement, and operational reports.
- Provide management with insights into operational and inventory performance.
- Streamlined scheduling processes for efficient resource allocation and on-time deliveries.
- Coordinate urgent deliveries and inter-branch transfers to meet operational needs.
- Trained and mentored dispatch staff on best practices and operational procedures.
- Receiving and storing of stock and keep accurate records.
- Daily stock taking at the end of each shift to ensure smooth hand overs and accurate stock hand overs.
- Investigate and resolve discrepancies promptly.
- Making sure receiving staff receive and store stock in designated binning locations.
- Ensure all GRV`s are entered correctly on the WMS system(GP 2018 -Great Plains)
- Ensure picking slips are printed on time for the night shift to execute picking on time and in full.
- Ensure dispatch staff load trucks on time and in full and invoices are printed.
- Ensure trucks are dispatch on time according to the the route scheduling.
- Implemented process improvements that enhanced workflow efficiency within the dispatch team.
- Monitored performance metrics to ensure compliance with service level agreements.
- Developed training materials to onboard new personnel effectively and efficiently.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decision making.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Improved team efficiency with thorough training sessions on dispatch software.
- Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Implemented reward system for drivers based on performance, boosting morale and productivity.
- Provided detailed reports to management on dispatch operations, identifying areas for improvement.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Oversaw inventory management, ensuring accurate stock levels for dispatch readiness.
- Trained and mentored dispatch staff, fostering a culture of continuous improvement.
- Implemented process improvements that enhanced operational efficiency and reduced transit times.
- Oversaw daily dispatch operations, ensuring timely delivery and adherence to safety protocols.
- Developed standard operating procedures that increased accuracy in dispatch documentation.
- Streamlined inventory management processes, reducing product shortages and minimizing order delays for customers.
- Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Established clear expectations for dispatcher job duties while providing ongoing support through coaching sessions as needed.
- Coordinated closely with warehouse personnel to ensure timely loading of shipments onto trucks for prompt delivery schedules.
- Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
- Conducted regular review meetings with senior management presenting progress updates on key performance indicators related to the department.
Warehouse Group Leader
Insync Logistics/Imperial Logistics
East London
05.2014 - 08.2017
- Led cross-functional teams to streamline logistics operations and enhance service delivery.
- Implemented process improvements that reduced turnaround times and increased operational efficiency.
- Mentored junior staff on best practices in supply chain management and workflow optimization.
- Developed training programs to improve team performance and ensure regulatory compliance.
- Coordinated inventory management initiatives to minimize stock discrepancies and optimize storage solutions.
- Ensure accurate inventory records.
- Analyzed logistics data to identify trends, driving strategic decisions for resource allocation.
- Ensure picking process are done on time for on time line supply to production.
- Facilitate daily start up meetings between shift hand overs.
- Attend Monthly health and safety meetings.
- Established key performance indicators to monitor team effectiveness and drive continuous improvement efforts.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Fostered collaborative relationships with vendors and stakeholders to enhance communication and project outcomes.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensure all material handling equipment are maintained and in good condition.
- Mentored staff on best practices in inventory management and supply chain optimization.
Warehouse Group Leader
Schnellecke Logistics
Pretoria
10.2012 - 05.2014
- Ensure accurate inventory records and manage purchasing from approved suppliers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Lead stock take activities and analyze variances to implement corrective actions.
- Ensure compliance with health and safety regulations and maintain warehouse standards.
- Manage maintenance of equipment and ensure security controls are effective.
- Supervise warehouse, fleet, and inventory staff, overseeing workload, attendance, and performance.
- Drive team coaching, training, and disciplinary processes to foster a high-performance environment.
- Maintain comprehensive records of inventory, procurement, and operational reports.
- Provide management with insights into operational and inventory performance.
- Ensure picking Process are executed on time for on time line supply to production
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
- Ensure all material handling equipment are maintained and in good working condition.
- Mentored staff on best practices in inventory management and supply chain optimization.
Dispatch Manager/Warehouse Manager
Premierfoods
Pretoria
02.2010 - 02.2012
- Oversaw daily dispatch operations, ensuring timely delivery of products to clients.
- Coordinated logistics and transportation schedules to optimize resource allocation.
- Implemented process improvements, enhancing efficiency in dispatch workflows.
- Trained and mentored team members on best practices in dispatch management.
- Monitored inventory levels and coordinated with suppliers to prevent shortages.
- Analyzed performance metrics to identify areas for operational improvement.
- Developed strategic plans for capacity planning and resource utilization.
- Collaborated with cross-functional teams to align dispatch activities with business objectives.
- Reduced response times with effective dispatcher training and timely decision making.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
- Reduced idle time for fleet, optimizing routes through advanced planning tools.
- Enhanced customer satisfaction by establishing clear and efficient communication protocol.
- Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
- Implemented feedback system for drivers to improve service quality with direct customer input.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
Operations Supervisor
Chep Pallets
Port Elizabeth / Pretoria
01.2003 - 06.2009
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to approximately 50 staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Checker
Securicor
Port Elizabeth
11.1997 - 11.2002
- Conducted thorough inspections to ensure compliance with security protocols and operational standards.
- Collaborated with team members to optimize workflow efficiency and reduce processing time.
- Trained new employees on safety procedures and operational best practices for enhanced performance.
- Streamlined inventory check processes, resulting in improved accuracy and reduced discrepancies.
- Checking of all outgoing and incoming stock on trucks against delivery notes and dispatching notes.
- Responsible for safety and housekeeping of department.
Education
High School Diploma -
Chatty Senior Sendory School
Port Elizabeth, South Africa 04.2001 -
Skills
Operations management
Performance monitoring
Inventory Management
Investigations
WMS Systems: SAP, Syspro, Great Plains Software
Task delegation
Staff supervision
Warehouse Team Training
Safety oversight
Equipment and Fleet Management
Disciplinary and IR
Time Management
Software
Syspro
Great Plains -GP2018
Outlook
Microsoft Software
Certification
Forkilift License -
Timeline
Operations Supervisor
Premier Logistics Solutions
08.2025 - 12.2025
Warehouse Supervisor/Buyer
Bidvest Afcom
10.2024 - 02.2025
Warehouse Supervisor
Wheco Group
11.2023 - 01.2024
Dispatch Manager
Premier FMCG
11.2017 - 11.2022
Warehouse Group Leader
Insync Logistics/Imperial Logistics
05.2014 - 08.2017
Warehouse Group Leader
Schnellecke Logistics
10.2012 - 05.2014
Dispatch Manager/Warehouse Manager
Premierfoods
02.2010 - 02.2012
Operations Supervisor
Chep Pallets
01.2003 - 06.2009
High School Diploma -
Chatty Senior Sendory School
04.2001 -
Checker
Securicor
11.1997 - 11.2002