Eugenia Prieto
Sr. Operational And Customer Service Management
Bogota, Colombia
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, planning, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision-making, perfected by more than 18 years of experience in leading organizational business units. Bilingual, fluent English and Spanish native. Organized, productive, and result producer, who intentionally cares for people.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Supply Chain Director - Andean Cluster
Wavin
Bogota
05.2019 - Current
- Build relationship with stakeholders to enhance IBP process [S&OP] to discuss sales forecast, review spot business, and make decisions over unrestricted/restricted demand, in order to get balance between Service, Cost and Cash flow.
- Build supplier relationships to mitigate risk and establish effective purchasing arrangements to balance supply and inventories.
- Oversee demand planning, supply planning [MRP, P2P, PPDS, etc], and logistics [OTS, Storage and Distribution].
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Supervised 366 staff members tasked with handling materials management, planning, logistics [execution], purchasing, and customer service duties.
Procurement Head Colombia & Peru
Sanofi
Bogotá
12.2017 - 05.2019
- Proven ability to develop and implement creative solutions to complex problems.
- Led standardization of procurement processes in Colombia and Peru by building organization & supplier capabilities to move to regional processes & centralization of organization in Bogota to improve productivity & career planning/ Support OEA Certification.
- Gained strong leadership skills by managing projects from start to finish, eg. Led outsourcing process of the Villa Rica Plant, which meant handing over production to an external provider in order to supply entire portfolio of generic medicines (Solid, semi-solid, liquids and injectables). Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others to care of around $111 million Euros of Spend/Year.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Head Supply Chain Colombia and LatAm SC Projects
Bayer
Bogota
03.2015 - 11.2017
- Responsible of four (4) business units including Pharmaceuticals and Consumer Health (FMCG)
- Passionate about learning and committed to continual improvement by successfully implemented the entire S&OP cycle for the PharmD operation with statistical forecasting project implementation, allowing the focus on the pareto portfolio and reduce the percentage of Back-orders from 15% to a maximum of 4%. Improving forecast accuracy (FCA) from less 60% in 2015 to 77% in 2017.
- Developed high-performance team covering Supply Chain areas for each division, in order to improve market position, performance and perception.
- Designed organizational structure of Andean Supply Chain team, including job descriptions, position grades, performance indicators, etc.
- Implemented and improved On Time In Full (OTIF) Indicator by more than 30%, reaching result of >90% by leading the development of suppliers and commercial allies (3PLs).
- Managed implementation of Merck’s Mass Consumption portfolio, generating efficiency in warehouse and creating synergies for cost savings of more than 5.4K Euros in storage.
- Reduced potential sales losses by approximately 10MM Euros using project developed for and with Central American team, leading by influence.
- Provided professional services and support in dynamic work environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and fast-paced environment.
Customer Service & Operations Manager
AP Moller Maersk Group
Bogota
04.2008 - 02.2015
- Developed customer service policies and procedures to meet and exceed industry service standards achieving results of more than 95% in customer KPIs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management, resulting in new clients like Tetra Pak and Hewlett Packard.
- Implemented and developed customer service training processes.
- Processed customer service orders promptly to increase customer satisfaction.
- Received award for the best results in LatAm Customer Service Survey for 2010 and 2011.
Education
Diploma - Certied Supply Chain Professional
APICS - ASCM Charper
Mexico 01.2022 - 04.2022
Diploma - Diploma in Marketing & Sales
Universidad De Los Andes
Colombia 01.2010 - 06.2010
Master/Postgrade - Logistics Engineering Management
Universidad Sergio Arboleda
Colombia 01.2003 - 06.2004
Bachelor's - Finance And Foreign Trade
Universidad Sergio Arboleda
Colombia 01.1997 - 01.2002
Skills
Supply chain management and solutions
undefinedRunner
I love to run! I have completed 3 full marathons.
Timeline
Diploma - Certied Supply Chain Professional
APICS - ASCM Charper
01.2022 - 04.2022
Supply Chain Director - Andean Cluster
Wavin
05.2019 - Current
Procurement Head Colombia & Peru
Sanofi
12.2017 - 05.2019
Head Supply Chain Colombia and LatAm SC Projects
Bayer
03.2015 - 11.2017
Diploma - Diploma in Marketing & Sales
Universidad De Los Andes
01.2010 - 06.2010
Customer Service & Operations Manager
AP Moller Maersk Group
04.2008 - 02.2015
Master/Postgrade - Logistics Engineering Management
Universidad Sergio Arboleda
01.2003 - 06.2004
Bachelor's - Finance And Foreign Trade
Universidad Sergio Arboleda
01.1997 - 01.2002
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