Estephany Almeida
Jacksonville,FL
Summary
Dynamic Sr. Claims Adjuster at Stillwater Insurance with a proven track record in reducing claim processing time and enhancing customer satisfaction. Leveraging strong communication and organizational skills, I successfully negotiated settlements and mentored junior staff, driving team performance and operational efficiency. Highly motivated to deliver exceptional service and foster professional growth.
Overview
16
16
years of professional experience
Work History
Sr. Claims Adjuster
Stillwater Insurance
04.2014 - Current
- Conducted in-depth reviews of policy terms in collaboration with underwriting teams to ensure accurate coverage assessments and reduce adjudication discrepancies.
- Analyzed photographs, statements, and supporting documentation to validate claim legitimacy and determine extent of loss.
- Reviewed reports and estimates from field adjusters, contractors, and public adjusters to identify and reconcile discrepancies, ensuring alignment with policy information and industry best practices.
- Provided compassionate, personalized support to policyholders by clearly explaining coverage, assisting with damage itemization, and coordinating temporary living arrangements when necessary.
- Expedited claims settlements by leveraging strong negotiation and communication skills, ensuring fair compensation within authorized limits.
- Mentored and coached junior adjusters on time management, organizational skills, and industry best practices, resulting in measurable improvements in team performance.
- Reduced claim processing times by developing and implementing streamlined workflows and standardized documentation practices.
- Maintained meticulous records of all claim activities to support internal audits, ensure regulatory compliance, and provide transparency for future reference.
- Played a key role in minimizing financial risk exposure by identifying potential fraud and coordinating with legal teams for resolution and appropriate action.
- Prioritized high-impact, time-sensitive claims to optimize case throughput and ensure timely resolutions aligned with service level agreements.
- Resolved complex claims by conducting thorough investigations, analyzing findings, and communicating clearly with policyholders to ensure understanding and satisfaction.
- Consulted police and hospital records when needed.
Bank Lead Teller
JP Morgan Chase Bank NA
01.2009 - 04.2014
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Bachelor of Science - Accounting And Economics
Queens College
65-30 Kissena Blvd, Queens, NY 1136701-2013
Associate of Applied Science - Accounting
LaGuardia Community College
31-10 Thomson Ave, Long Island City, NY 1110106-2009
Skills
- Effective communication
- Professionalism and integrity
- Team leadership qualities
- Strong computer skills
- Strong interpersonal skills
- Organizational skills enhancement
- Highly motivated
- Multitasking and organization
Reading nonfiction or biographies
I enjoy reading about people who've faced complex challenges or made big decisions, it gives me perspective and helps me grow both personally and professionally.
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sr. Claims Adjuster
Stillwater Insurance
04.2014 - Current
Bank Lead Teller
JP Morgan Chase Bank NA
01.2009 - 04.2014
Bachelor of Science - Accounting And Economics
Queens College
Associate of Applied Science - Accounting
LaGuardia Community College
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