Estela Margarita Costa Tobar

• Advising clients on insurance products and services.
• Meeting monthly, quarterly, and annual sales targets. Increasing annual portfolio.
• Managing client portfolio, maintaining high retention and satisfaction rates.
• From January 2024 to May 2024, I have generated portfolio of $25,000 in sales for Medical Coverage and general lines.
• In 2023, my first year, I generated annual sales of $50,000.
• Assisted clients with claims processing, ensuring smooth experience during difficult times.
• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.

• Development and implementation of CRM strategies to improve customer retention and increase sales.
• Management of customer database, ensuring data accuracy and effective segmentation.
• Identification and analysis of B2B business opportunities, negotiation of contracts, and closing of sales.
• Personalized advice to clients on advantages and investment opportunities in franchises.
• Advising clients on international medical coverage products.
• Achievement of monthly, quarterly, and annual sales targets. Annual portfolio growth.
• Developed customized reports for improved sales forecasting and accurate performance tracking.

• Store Supervisor & Purchasing Department Coordination of operations, team leadership, sales optimization, and customer service
  Supervision and management of daily store operations
  Implementation of business strategies to increase sales and enhance the customer experience
  Coordination and training of staff, ensuring high performance levels and achievement of objectives
  Analysis of sales metrics and inventory management to optimize profitability
  Analysis of sales and inventory metrics for purchasing products from 4 major brands
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Managed cash handling processes accurately to maintain financial integrity within store's daily transactions.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.

• Management
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.
• Pilates Instructor
• Community Manager

Store Manager & Marketing

• Supervision and coordination of 4 locations in Quito, managing 25 staff members
• Communication and sponsorships with athletes, events, and races
• Management of personnel across all stores
• Merchandise replenishment between stores and warehouse
• General and product-specific sales analysis (using pivot tables)
• Inventory supervision
• Visual merchandising for all stores
• Implementation of store window displays
• Overseeing proper functioning and maintenance of store
• Training staff on product knowledge, customer service, and visual merchandising
• Supporting Human Resources with staff recruitment
• Assisted with hiring, training and mentoring new staff members.
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.