English Teacher
Expertise Academy
08.2025 - Current
Hi, I’m
Estefania Salazar Martrus
University Student
Samborondon
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Work History
Expertise AcademySamborondon, Ecuador
English Teacher
08.2025 - Current
Job overview
- Developed creative and efficient lesson plans to engage students in English language learning.
- Prepared and implemented personalized lesson plans covering required course topics.
- Increased student motivation by designing classes in a way that feels personal and immersive, as if students were living in an English-speaking country.
FourParties (4P)
Hospitality Worker
07.2024 - 08.2025
Job overview
- Worked in a variety of work environments in the entertainment and hospitality industry, ranging from tapping beer at football matches in the Johan Cruyff Arena (AMS), working in the bar at the Circustheater, serving food and drinks at high-end events in the World Forum, serving guests at an event hosted by the Embassy of Finland, being a food/drinks runner at beach clubs, and also working for seven months as a food runner at Mamma Mia! The Party in Rotterdam.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Trained new staff on best practices in customer service, resulting in improved overall performance.
The Hague University Of Applied Sciences
Head of Social Media at ESCAPE - Study Association
08.2023 - 06.2024
Job overview
- Managed a team of social media coordinators to ensure the smooth execution of the association's communication strategy.
- Boosted audience engagement with the creation of relevant and timely content on the Instagram account.
- Analyzed key metrics on a regular basis, using insights to continually refine and adapt strategies for better results.
- Raised awareness by developing and implementing comprehensive social media strategies.
- Oversaw the creation of high-quality visual assets for use in social media posts, ensuring consistency in branding elements.
- Mentored junior staff members in best practices for creating engaging content tailored to specific platform algorithms and audience preferences.
- Arranged interviews with teachers to create a series where each episode highlights a different European Studies teacher.
- Coordinated the writing, planning, editing, and production team to bring to life these interview series.
- Maintained a strong understanding of emerging trends within the digital landscape, adapting strategies as needed to remain ahead of competitors.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
United Nations Food and Agriculture Organization
Intern
07.2022 - 08.2022
Job overview
- Assisted in the research and alliance department of FAO Ecuador’s joint project with the Ministry of Agriculture to reduce invasive species and promote a sustainable agri-food system in Galapagos.
Ecuadorian Ministry of Agriculture
Intern
07.2022 - 08.2022
Job overview
- Assisted the communications team in writing and editing the speech that former Minister of Agriculture, Bernardo Manzano, gave at the Presidential Palace for national television. Public-speaking training was also provided.
Education
The Hague University of Applied SciencesThe Hague
Bachelor of Arts from European Studies
08.2022 - 08.2024
Skills
Spanish (Native Level), English C1, French B2, and Dutch A2
Guest relations
Cross-cultural sensitivity
Adaptability and flexibility
Reliability
Customer service
Time management
Professionalism
Problem-solving
Teamwork and collaboration
Attention to detail
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Microsoft Teams
Awards
High School Salutatorian: 2021-2022, Named graduating class’ second highest Grade Point Average (9.803/10) between 1st and 11th grade.
Test Scores
- - 2021: IELTS Academic: 7.5 overall, equivalent to CEFR Level-C1.
Timeline
Hospitality Worker
FourParties (4P)
07.2024 - 08.2025
Head of Social Media at ESCAPE - Study Association
The Hague University Of Applied Sciences
08.2023 - 06.2024
The Hague University of Applied Sciences
Bachelor of Arts from European Studies
08.2022 - 08.2024
Intern
United Nations Food and Agriculture Organization
07.2022 - 08.2022
Intern
Ecuadorian Ministry of Agriculture
07.2022 - 08.2022