Erika Gualoto Kirochka
Costumer Service
Quito
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Costumer Service Telephone Interpreter
Megonetworks - Language Line Solutions
08.2025 - 12.2025
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided real-time telephone interpretation between clients and service providers.
- Assisted customers by accurately interpreting conversations while maintaining confidentiality.
- Delivered high-quality customer service in fast-paced and sensitive situations.
- Followed company protocols and ethical standards for professional interpretation.
- Resolved communication issues to ensure clear understanding for all parties.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Business Owner & Event Planning Manager
Fiestazmania Eventos
06.2015 - 02.2025
- Founded and managed a company dedicated to party planning and all types of event planning.
- Planned, coordinated, and executed social and corporate events from concept to completion.
- Managed client consultations, understanding needs and delivering customized event solutions.
- Oversaw budgets, contracts, suppliers, and event logistics.
- Led and coordinated staff and external vendors to ensure smooth event execution.
- Ensured high levels of customer satisfaction through strong communication and attention to detail.
- Handled marketing, scheduling, and daily business operations.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Secretary & Receptionist
Gynelaser
09.2014 - 03.2015
- Managed front-desk operations at a gynecological clinic.
- Scheduled appointments and handled patient check-ins and inquiries.
- Maintained accurate patient records while ensuring confidentiality and privacy.
- Answered phone calls, managed correspondence, and coordinated with medical staff.
- Provided professional and empathetic customer service to patients.
- Processed payments and supported general administrative tasks.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
English Teacher (Early Childhood)
My Fist Study
09.2013 - 08.2014
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Taught English to children between 2 and 6 years old using age-appropriate methods.
- Designed and delivered engaging lessons through songs, games, and interactive activities.
- Supported early language development, pronunciation, and basic communication skills.
- Created a positive, safe, and nurturing classroom environment.
- Monitored student progress and adapted teaching strategies to individual needs.
- Communicated regularly with parents regarding student development and behavior.
- Kept classroom organized, clean and safe for students and visitors.
Cashier - Costumer Service
Entredulces
07.2008 - 06.2010
- Handled cash, card, and electronic payments accurately.
- Provided friendly and efficient customer service in a fast-paced retail environment.
- Managed the cash register and ensured correct daily balances.
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and product organization.
- Supported inventory control and restocking.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Foreign Languages Education
RUDN University
Moscow 05.2001 -
No Degree - IA Tools
Edutin Academy
Estados Unidos 05.2001 -
No Degree - Costumer Service
Edutin Academy
Estados Unidos 05.2001 -
Bachelor of Science - Biotechnology
Salesiana Polytechnic University
Quito 05.2001 -
Privateteacher English Program -
Golden Bridge
Quito01.2008
Skills
- English fluency
- Cross-cultural communication
- Fluent bilingualism
- Client support
- Memory retention
- Client confidentiality
- Note-taking techniques
- Voice modulation
- Language proficiency
- Client service
Timeline
Costumer Service Telephone Interpreter
Megonetworks - Language Line Solutions
08.2025 - 12.2025
Business Owner & Event Planning Manager
Fiestazmania Eventos
06.2015 - 02.2025
Secretary & Receptionist
Gynelaser
09.2014 - 03.2015
English Teacher (Early Childhood)
My Fist Study
09.2013 - 08.2014
Cashier - Costumer Service
Entredulces
07.2008 - 06.2010
No Degree - Foreign Languages Education
RUDN University
05.2001 -
No Degree - IA Tools
Edutin Academy
05.2001 -
No Degree - Costumer Service
Edutin Academy
05.2001 -
Bachelor of Science - Biotechnology
Salesiana Polytechnic University
05.2001 -
Privateteacher English Program -
Golden Bridge
References
* Denis, Sanchez, Dr., 0999660220, Gynelaser
* Jessica Pullas, Co-worker, 0995627525, Fiestazmania