ERIKA DEL SALTO
INGENIERA EN COMERCIO Y FINANZAS INTERNACIONALES
Guayaquil
Summary
Accomplished Senior Account Manager with a proven track record at SONDA DEL ECUADOR, enhancing revenue through strategic upselling and fostering client relationships. Expert in sales techniques and partnership development, I excel in negotiating and implementing business strategies, achieving significant profitability and customer satisfaction. Leadership and persuasive negotiation stand as my core strengths, driving success and growth.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Account Manager
SONDA DEL ECUADOR
10.2021 - Current
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Key Account Manager
PUNTONET
09.2020 - 10.2021
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Account Manager
SONDA DEL ECUADOR
06.2018 - 02.2020
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Anticipated clients' needs by staying in touch on regular basis.
ACCOUNT MANAGER
TELEFONICA
06.2016 - 06.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Account Manager
AKROS
06.2015 - 06.2016
- Increased client satisfaction by building strong relationships and addressing their needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identify potential opportunities and expand client base.
Coordinador Nacional De Help Desk
MAINT S.A.
05.2010 - 06.2015
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MASTER EN CONSULTORIA DE NEGOCIOS
TECH UNIVERSIDAD
España12-2026
INTERNATIONAL BUSINESS ENGINEER
UNIERSIDAD CATOLICA DE SANTIAGO DE GUAYAQUIL
Guayaquil, Ecuador02-2010
Skills
Sales expertise
Partnership development
Excellent negotiation skills
Vendor management
Business development
Goals and performance
Leadership management trained
Business strategies
Client relationship building
Contract negotiation
Persuasive negotiations
Sales techniques
Customer relationships
Certification
SALES DELL PRODUCTS AND SERVICES
Timeline
SALES DELL PRODUCTS AND SERVICES
12-2025
Senior Account Manager
SONDA DEL ECUADOR
10.2021 - Current
Key Account Manager
PUNTONET
09.2020 - 10.2021
Account Manager
SONDA DEL ECUADOR
06.2018 - 02.2020
ACCOUNT MANAGER
TELEFONICA
06.2016 - 06.2018
Account Manager
AKROS
06.2015 - 06.2016
Coordinador Nacional De Help Desk
MAINT S.A.
05.2010 - 06.2015
MASTER EN CONSULTORIA DE NEGOCIOS
TECH UNIVERSIDAD
INTERNATIONAL BUSINESS ENGINEER
UNIERSIDAD CATOLICA DE SANTIAGO DE GUAYAQUIL
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