Ericka Vidal
TOURISM AND HOSPITALITY MANAGEMENT
Guayaquil
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships while resolving customer complaints.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Cabin Crew Member
Avianca
07.2023 - 01.2025
- Provide outstanding customer service to all passengers and ensure passenger and cabin safety.
Airport Service Agent
Avianca
12.2021 - 04.2023
- Guarantee customer service excellence in the procedures and policies established by the company.
HR Recruiter
PlanITROI
04.2021 - 11.2021
- To assist with all the recruitment process of Team Ecuador.
- Verified applicant references and employment details.
Airport Service Agent
LATAM Airlines
09.2018 - 02.2021
- Meet safety standards, procedures and provide a high quality service in the following areas: check in, boarding, customs.
Guest Service Representative
Howard Johnson Hotel
04.2017 - 07.2017
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Food Service Staff Member
YMCA of The Rockies Estes Park Center
02.2015 - 05.2015
- Prepared appealing buffet displays, resulting in higher guest satisfaction rates during catered events.
- Demonstrated strong problem-solving skills when dealing with unexpected challenges or changes during busy meal times.
Executive Assistant
VIMETAL S.A.
01.2012 - 12.2014
- Managed executive calendars, scheduling meetings and appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Bachelor's Degree - Tourism And Hospitality Management
Universidad De Especialidades Espíritu Santo.
Samborondon, Ecuador03-2018
Skills
Problem-solving
Active listening
Product knowledge
Decision-making
Clear Communication
References
- Fares Mezrioui from LATAM Airlines
fares.mezrioui@latam.com
+61 475113666
- Emilia Vera from Avianca
emilia.vera@avianca.com
+593 996276171
- Audra Franks from ExpressIt
kjimbf@gmail.com
+1 (908) 963-3317
Timeline
Cabin Crew Member
Avianca
07.2023 - 01.2025
Airport Service Agent
Avianca
12.2021 - 04.2023
HR Recruiter
PlanITROI
04.2021 - 11.2021
Airport Service Agent
LATAM Airlines
09.2018 - 02.2021
Guest Service Representative
Howard Johnson Hotel
04.2017 - 07.2017
Food Service Staff Member
YMCA of The Rockies Estes Park Center
02.2015 - 05.2015
Executive Assistant
VIMETAL S.A.
01.2012 - 12.2014
Bachelor's Degree - Tourism And Hospitality Management
Universidad De Especialidades Espíritu Santo.
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