Emilia Dávila
Medical Interpreter/Prehospital And Emergency Care Student
Quito,P
Summary
Dedicated Prehospital and Emergency care degree student attending last term, experienced with customer service, simultaneous interpretation and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Adaptable and empathetic communicator with natural ability to bridge language barriers and facilitate clear, accurate communication. Proficient in medical terminology and fluent in both English and Spanish, ensuring precise translation. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Medical Interpreter
Language Line Solutions
08.2024 - Current
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Restaurant Worker
Chateu
03.2023 - 05.2023
- Work And Travel program
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Developed strong rapport with regular customers, contributing to increased repeat business.
English Teacher
Classmath
10.2021 - 02.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Boosted student participation by implementing interactive teaching methods and technologies.
Assistant
Support and Solutions
07.2020 - 11.2021
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Assisted manager in all aspects of business operations.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Commercial Assistant
Ecuasueña S.A.
07.2021 - 09.2021
- Enhanced sales performance by analyzing market trends and recommending strategies for target products.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Boosted store revenue through upselling and cross-selling techniques.
- Monitored sales trends to advise management on potential inventory adjustments.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Restaurant Waiter
Rock N Rolla
02.2021 - 03.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Bachelor of Science - Prehospital And Emergency Care
05.2001 -
- Recipient of Best Academic Performance, 5th Semester, 2024
- Honor Roll recognized for academic excellence throughout the entire career, maintaining a high qualification score each semester.
Certificate - English Language
05.2001 -
- Completed Coursework: English Sufficiency Course, Level B2, 2021
High School Diploma -
05.2001 -
- Fast Math Calculation Award – San Luis Gonzaga High School (2016)
Recognized on first place for outstanding speed and accuracy in mathematical calculations. - Honorable Mention – Model United Nations (MUN) (2018)
Earned a written Honorable Mention for exceptional performance in a Model UN event involving multiple high schools.
Skills
Cultural insight
Additional Information
Clinical Experience & Internships
Completed prehospital and hospital internships in emergency care across multiple healthcare institutions, gaining hands-on experience in patient assessment, trauma management, and critical care. Interned at:
- Hospitals: IESS Quito Sur, Carlos Andrade Marín, Docente de Calderón, Enrique Garcés, Pablo Arturo Suárez
- Emergency Services: Cuerpo de Bomberos Rumiñahui, Cruz Roja Ecuatoriana, ECU 911 (emergency service line)
Certification
Basic First Aid, Hemorrhage Control & Rock Descent Techniques – Cuerpo de Socorristas Ecuador & Grupo de Operaciones en Rescate y Emergencias
Timeline
Medical Interpreter - Language Line Solutions
08.2024 - Current
Toxicologic Urgencies (Intra Med Virtual Campus)
06-2024
Emergency & Disaster Risk Management (GERESD,Virtual) – PAHO
10-2023
Advanced Stroke Life Support (Virtual) – Angels Initiative
06-2023
Restaurant Worker - Chateu
03.2023 - 05.2023
Hypertension & Cardiovascular Risk Management (Virtual) – PAHO
02-2023
Emergency Operations Center Management (F-MACOE, Virtual) – USAID
07-2022
Disaster Risk Management (Virtual) – National Risk and Emergency Management Service
07-2022
Basic First Aid, Hemorrhage Control & Rock Descent Techniques – Cuerpo de Socorristas Ecuador & Grupo de Operaciones en Rescate y Emergencias
01-2022
English Teacher - Classmath
10.2021 - 02.2022
Commercial Assistant - Ecuasueña S.A.
07.2021 - 09.2021
Restaurant Waiter - Rock N Rolla
02.2021 - 03.2021
Assistant - Support and Solutions
07.2020 - 11.2021
Universidad UTE - Bachelor of Science, Prehospital And Emergency Care
05.2001 -
Cambridge School of Languages - Certificate, English Language
05.2001 -
San Luis Gonzaga - High School Diploma,
05.2001 -
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