Earl Dean Hahn
Operations Supervisor
Port Elizabeth
Summary
Experienced Operations Supervisor with a proven track record in logistics oversight and supply chain management at Cargo Works. Demonstrated expertise in managing scheduling, dispatching vehicles, and implementing effective logistics strategies to enhance operational efficiency. Previous roles include Warehouse Team Leader at Professional Risk, where leadership skills significantly boosted team motivation and profits, and Trainee Manager at Shoprite Group, overseeing cash handling procedures, stock control, and customer service. Skilled in SAP Retail Knowledge, advanced customer support, conflict management, and health and safety compliance. Career goal: to leverage extensive logistics experience to drive operational excellence in a dynamic environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cargo Works
08.2022 - 12.2024
- Managed supply chain and monitored all logistics functions for company.
- Collaborated with team members to cover large delivery areas during peak periods.
- Adapted to flexible working hours, including weekends and holidays, to meet company service commitments.
- Communicated effectively with dispatchers and customers to update on delivery statuses and resolve issues.
- Loaded and unloaded parcels with care, ensuring no damage to goods during transit.
- Maintained accurate records of deliveries, collections, and undeliverable items for operational efficiency.
- Completed all administrative tasks related to deliveries, including paperwork and digital record-keeping.
- Used strong time management skills to coordinate timely deliveries.
- Worked independently to plan daily delivery routes, maximising time and fuel efficiency.
- Maintained a polite and positive demeanor under pressure, representing the company positively.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
- Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
- Implemented effective logistics strategies to streamline delivery processes and improve efficiency.
- Managed scheduling and dispatching of vehicles to optimize route efficiency and reduce fuel consumption.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Warehouse Team Leader
Professional Risk
08.2021 - 07.2022
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Trained new staff on warehouse procedures, equipment use, and health and safety regulations.
- Led warehouse team in daily operations to optimise productivity and meet dispatch deadlines.
- Mentored and developed team members in picking techniques, optimising overall team performance.
- Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.
- Directed daily operations to achieve maximum efficiency and productivity.
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency.
- Managed employee matters efficiently and effectively, including work schedules, internal issues and conflicts
- Managed the receipt, storage, and dispatch of goods, ensuring accurate and timely processing.
- Prepared and presented reports on warehouse performance metrics to senior management, highlighting achievements and areas for improvement.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Assisted in the hiring of new staff by reviewing CVs, interviewing candidates and the decision making of recruits.
- Supervised warehouse operations by managing employees during shifts.
Port Worker
KSV
10.2019 - 03.2020
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reported defective products or machinery to supervisor.
Trainee Manager
Shoprite Group
02.2018 - 06.2019
- Monitored staff attendance records.
- Conduct daily stock ordering to maintain inventory levels.
- Resolved customer complaints efficiently.
- Enhanced processes through effective problem-solving.
- Processed incoming stock promptly.
- Documented invoices efficiently.
- Ensured accuracy in processing bank deposits.
- Generated daily reports and organized them systematically.
- Processed return orders for damaged goods.
- Managed supplier interactions for efficient delivery processes.
- Managed email communications efficiently.
- Communicated with senior management to evaluate store performance and operations.
- Managed daily admin responsibilities and delivered weekly submissions.
- Monitored and adjusted stock quantities.
- Upheld company standards and values, serving as a role model for junior staff.
- Managed day-to-day operations, coordinating tasks among team members to optimise workflow.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
Machine Operator
Wood City
06.2017 - 12.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Collaborated with team members to optimize production processes and improve overall performance.
Call Agent
CCD Couriers
11.2016 - 01.2017
- Maintain punctuality by reaching station ahead of scheduled start time.
- Coordinated with clients to arrange delivery times.
- Maintained detailed records of calls and their outcomes on both paper and computer.
- Secured at least 80 successful bookings daily.
- Coordinated with logistics teams to address delivery issues.
- Consistently adhered to call center protocols.
- Communicate issues to team leader promptly.
- Addressed client needs through incoming call management.
- Ensured timely communication regarding delivery status.
- Documented daily call logs for team leader review.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Merchandiser
Sgrp Meridian
06.2015 - 06.2016
- Achieved significant reduction in overstock through precise demand forecasting.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
- Enhanced store sales through effective product placement and targeted promotions.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Merchandiser
Unilever South Africa
06.2012 - 01.2013
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Increased customer engagement by providing knowledgeable product recommendations.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
Merchandiser
Unilever South Africa
11.2011 - 01.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Education
Matric -
Sanctor High School
National Diploma: Accounting - Accounting And Finance
Nelson Mandela University
Port Elizabeth, South Africa 04.2001 -
National Diploma - Law
University of South Africa
Port Elizabeth, South Africa 04.2001 -
Skills
SAP Retail Knowledge
Customer relations
Performance monitoring
Operations management
Staff supervision
Customer relationship development
Warehouse operations
Customer relationship management
Task delegation
Logistics oversight
Scheduling coordination
Workflow optimization
Human resources
Cycle counting
Operational planning
Problem-solving
Personal Information
- Health Status: Excellent
- Date of birth: 03/20/91
- Nationality: South African
- Marital status: Single
References
- Scott January, Cargo Works, Ops Manager, 0679176976/0414861092
- Olwetu Breakfast, Professional Logistics, Supervisor, 0662644730
- Sam Mesani, Meridian, Manager, 07859993745
- Shelwin van Staden, Shoprite Group, Manager, 07737242037/0458385172
Suzette Neff, Unilever Field Sales, Field marketer, 0614257343
Certification
SHE Rep certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Timeline
Operations Supervisor
Cargo Works
08.2022 - 12.2024
Warehouse Team Leader
Professional Risk
08.2021 - 07.2022
Port Worker
KSV
10.2019 - 03.2020
Trainee Manager
Shoprite Group
02.2018 - 06.2019
Machine Operator
Wood City
06.2017 - 12.2017
Call Agent
CCD Couriers
11.2016 - 01.2017
Merchandiser
Sgrp Meridian
06.2015 - 06.2016
Merchandiser
Unilever South Africa
06.2012 - 01.2013
Merchandiser
Unilever South Africa
11.2011 - 01.2012
National Diploma: Accounting - Accounting And Finance
Nelson Mandela University
04.2001 -
National Diploma - Law
University of South Africa
04.2001 -
Matric -
Sanctor High School