Doménica Isabel Guzmán Aspiazu
Multilingual Interpreters & Translators
Guayaquil
7
years of professional experience
Professional with experience in administrative and contractual matters, skilled in client communication, follow-up, and case support. Fluent in Spanish and English, Strong verbal and written English communication skills, Experience handling client-facing communication by phone, email, and text, Excellent organizational and time-management skills, Comfortable working with CRMs and scheduling tools, Ability to manage a high volume of client interactions, Ability to work independently and follow established processes.
Work History
Bilingual Agent
4 Months- Medical, Legal and Customer Service Interpreter (VRI) Video Remote Interpreter and (OPI) Over the Phone
Bilingual Agent
3 Months- (VRI) Video Remote Interpreter and (OPI) Over the Phone
External Collaborator
4 Months- Supported the Commissariats under the Directorate by reviewing and analyzing case files, drafting records and resolutions, coordinating notifications, monitoring deadlines, and organizing both physical and digital documentation for administrative sanctioning proceedings.
Legal Assistant
3 Years 7 Months- Assisted in contract review and client relations, handling claims and providing clear communication to resolve concerns and build trust with client.
Legal Assistant
9 Months- Worked with an external legal consultancy in the Enforcement Department. Reviewed and managed case files, followed up on collection proceedings, drafted legal documents, coordinated with different departments to gather documentation, and maintained updated databases.
Education
Attorney at Law
Skills
Calendar & Email Management
Client Follow-Up & Communication (Spanish-English)
Document Preparation & Reporting
Database & File Organization
Strong verbal and written English communication skills
Experience handling client-facing communication by phone
email
and text
Experience in customer service
scheduling
or administrative support
Construction
home services
or trade-based businesses
Experience working in fast-paced
service-oriented environments
Excellent organizational and time-management skills
Comfortable working with CRMs and scheduling tools
Ability to manage a high volume of client interactions
Ability to work independently and follow established processes
High attention to detail and accuracy
LANGUAGE
English: C1/C2
Spanish: Native
COURSES /SEMINARS/ DIPLOMAS
- CITY UNIVERSITY OF MIAMI (DIVISION OF CONTINUING EDUCATION) Continuing Education Certificate in Leadership (2024)
- UNIVERSIDAD CATÓLICA DE SANTIAGO DE GUAYAQUIL Diploma in Mediation and Strategic Negotiation (2023). Certified Mediator.
TOOLS
- Scheduling and calendar management tools: Google Calendar, Calendly
- Communication platforms: Gmail, Outlook, Slack, Zoom, Google Meet
- Data entry and documentation tools: Google Sheets, Microsoft Excel
- Basic form and workflow tools: Typeform, Google Forms
- Office and productivity Tools: Google Workspace & CRM tools, Microsoft Word, Excel, PowerPoint
Timeline
Bilingual Agent
Multilingual Interpreters & Translators
02.2026 - CurrentRead More
Bilingual Agent
Bilingual Global
10.2025 - 01.2026Read More
External Collaborator
Directorate of Justice and Surveillance, Municipality of Guayaquil
11.2024 - 03.2025Read More
Legal Assistant
DIGA ELECTRIC PROYECTOS
07.2020 - 02.2024Read More
Legal Assistant
CNEL EP
06.2019 - 03.2020Read More
UNIVERSIDAD CATÓLICA DE SANTIAGO DE GUAYAQUIL
Attorney at Law
Read More