Soccer
Domingo Rivas
Telecommunications Engineer
Quito,P
Summary
Telecommunications Engineer with over 7 years of successful experience in telecommunications and Networking. Recognized consistently for performance excellence and contributions to success in
telecommunication industry. Strengths in Networking backed by training in Cisco, Juniper, Fortinet, Huawei Technology.
Enthusiastic Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the projects I participate in.
Overview
3
3
Certifications
6
6
years of post-secondary education
6
6
years of professional experience
Work History
NOC Senior Engineer
Telefonica
Quito, Pichincha
01.2017 - Current
- Resolved problems, improved operations and provided exceptional service.
- Handled day-to-day running of tasks, ensuring high levels of productivity and progression.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
Senior Telecommunications Engineer
Tech Mahindra
Quito, Pichincha
07.2016 - 01.2017
- Maintained appropriate environmental conditions in telephone equipment rooms.
- Worked closely with network administrators and server engineers to deliver quality service.
- Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Read technical manuals and literature to stay abreast of new technology.
- Designed, installed and maintained organization's telephony network.
IT Network Administrator
Seguros Constitución
Caracas, Distrito Capital
01.2015 - 01.2016
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Closed trouble tickets quickly and efficiently with rate of [Number] completed tasks per [Timeframe].
- Managed data backups and disaster recovery operations for [Number]-person company.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Provided on-call support for network engineering duties.
- Managed all software and hardware issues for end-users.
- Identified and immediately resolved issues with network devices, including firewalls, and servers.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Education
Bachelor of Engineering - Telecommunications
Santa Maria
Caracas, VE 10.2008 - 08.2014
Skills
Engineering support
Certification
CCNA Routing and Switching, Cisco - 2018 - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Dance
Timeline
CCNA Routing and Switching, Cisco - 2018 - 2021
11-2021
CCNA Security, Cisco - 2018 - 2021
11-2021
CCNA Datacenter, Cisco - 2018 - 2021
11-2021
NOC Senior Engineer
Telefonica
01.2017 - Current
Senior Telecommunications Engineer
Tech Mahindra
07.2016 - 01.2017
IT Network Administrator
Seguros Constitución
01.2015 - 01.2016
Bachelor of Engineering - Telecommunications
Santa Maria
10.2008 - 08.2014
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