Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Diego Sotomayor Cabrera

Senior Operations Associate
Loja

Summary

Customer Support professional with strong experience in customer service, operations, and team supervision. Proficient in troubleshooting, internal tools, and cross-functional collaboration. Skilled in product enhancement, communication, and prioritization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Senior Operator / Operations Supervisor

Shuffle Dating LLC
01.2024 - 07.2025
  • Led over 1000 speed-dating events across 12+ U.S. cities.
  • Supervised and audited operator performance for quality assurance.
  • Trained and onboarded more than 10 operators, improving onboarding efficiency.
  • Managed logistics and coordination for new and recurring events.
  • Delegated tasks and organized performance review meetings.
  • Contributed to flyer design, website edits, and social content for marketing.
  • Provided on-the-job training to newly hired workers and team members.

Operations Associate - Customer Service

Shuffle Dating LLC
01.2023 - 12.2023
  • Handled over 3,000 support tickets via email, phone, and live chat, with a satisfaction rate of over 90%.
  • Provided live support during events, resolving participant issues in real time.
  • Documented recurring issues and contributed to support the knowledge base.
  • Escalated bugs and product issues to the engineering and product teams.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.

Freelancer

Freelance Graphic Designer
01.2021 - 04.2023
  • Designed branding materials, including logos and social media assets, for clients.
  • Produced print and digital graphics for marketing campaigns.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.

Private English Tutor

Private English Tutor
01.2021 - 12.2021
  • Delivered personalized English lessons to students of all levels.
  • Developed tailored lesson plans based on individual student goals.

Founder & Owner

PLATINUM Dance Complex
01.2020 - 12.2020
  • Launched and managed operations of a local dance studio.
  • Oversaw marketing and client acquisition strategies.

Graphic Designer

Barricada Loja
01.2019 - 12.2020
  • Created promotional designs and branding for advertising campaigns.

English Teacher

The Canadian House Center
11.2017 - 05.2019
  • Taught English as a second language to students at various levels.
  • Assisted in curriculum development and exam preparation.

Secretary & Sales Representative

Bicimania
01.2017 - 01.2018
  • Managed sales transactions and customer service.
  • Contributed to administrative operations and inventory control.

Intern

Universidad Técnica Particular de Loja
01.2016 - 12.2016
  • Provided administrative and operational support.
  • Assisted in process improvements across departments.

Education

Technical High School Diploma in Accounting - Accounting

Instituto Tecnologico Daniel Alvarez Burneo
Loja, Ecuador
07-2017

Primary School - undefined

Liceo Americano

Skills

  • Customer Support & Conflict Resolution
  • Software Troubleshooting & Process Optimization
  • Team Supervision & Auditing
  • Analytical Thinking & Prioritization
  • Complaint resolution
  • Data entry
  • Scheduling
  • Product knowledge

Timeline

Senior Operator / Operations Supervisor

Shuffle Dating LLC
01.2024 - 07.2025

Operations Associate - Customer Service

Shuffle Dating LLC
01.2023 - 12.2023

Freelancer

Freelance Graphic Designer
01.2021 - 04.2023

Private English Tutor

Private English Tutor
01.2021 - 12.2021

Founder & Owner

PLATINUM Dance Complex
01.2020 - 12.2020

Graphic Designer

Barricada Loja
01.2019 - 12.2020

English Teacher

The Canadian House Center
11.2017 - 05.2019

Secretary & Sales Representative

Bicimania
01.2017 - 01.2018

Intern

Universidad Técnica Particular de Loja
01.2016 - 12.2016

Primary School - undefined

Liceo Americano

Technical High School Diploma in Accounting - Accounting

Instituto Tecnologico Daniel Alvarez Burneo

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Diego Sotomayor CabreraSenior Operations Associate