Diego Obando
Logistics & Sales Expert
Guayaquil
Summary
Proactive and organized logistics professional with extensive experience in managing air, sea, and land import/export operations. I excel in building and maintaining strong interpersonal relationships, thriving under pressure in fast-paced environments. With a strong focus on customer service and experience, I have recently transitioned into a commercial role, successfully engaging potential clients through cold outreach while maintaining an active client portfolio. As a key contact for the WCA, I have cultivated excellent relationships with logistics companies worldwide, understanding that clients prioritize availability and personalized service.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Manager
OV INTERNATIONAL SHIPPING/ FREIGHT FORWARDER
Guayaquil, Provincia del Guayas
7 2022 - Current
- Acquired new clients through targeted outreach strategies, successfully expanding client portfolio.
- Maintained and nurtured relationships with current clients, achieving increase in client retention through personalized communication and exceptional service.
- Coordinated the complete logistics process of shipments, ensuring timely delivery and compliance with regulations.
- Collaborated with cross-functional teams to streamline operations.
Sales Executive
AKTION PROJECTS Y LOGISTICS / FREIGHT FORWARDER
07.2021 - 06.2022
- Conducted cold outreach to potential clients, successfully generating client portfolio.
- Quoted services and negotiated contracts, resulting in increase in sales revenue.
- Developed tailored sales pitches to address client needs, enhancing engagement and conversion rates.
- Maintained ongoing relationships with clients to ensure satisfaction and foster repeat business, achieving high increase in client retention.
- This made me open my own business and keep on going succesfully.
Sales Executive
OAPCE TRANSPORTES INTERNACIONALES/FREIGHT FORWARDER
09.2020 - 05.2021
- Conducted cold outreach to potential clients, successfully building a diverse client portfolio.
- Managed relationships within the world’s largest freight forwarder network (WCA), enhancing service offerings and expanding market reach.
- Quoted services and negotiated contracts, contributing to a increase in overall sales revenue.
- Prepared and presented monthly reports to the commercial manager, providing insights on client engagement, sales performance, and market trends to inform strategic decisions.
- Developed tailored sales strategies that increased client conversion rates and ensured long-term satisfaction.
Sales Executive
HIGH FLIGHT LOGISTICS/FREIGHT FORWARDER
08.2019 - 09.2020
- Conducted cold outreach to potential clients, successfully building a diverse client portfolio.
- Managed relationships within the world’s largest freight forwarder network (WCA), enhancing service offerings and expanding market reach.
- Quoted services and negotiated contracts, contributing to a increase in overall sales revenue.
- Prepared and presented monthly reports to the commercial manager, providing insights on client engagement, sales performance, and market trends to inform strategic decisions.
- Developed tailored sales strategies that increased client conversion rates and ensured long-term satisfaction.
Analyst
EXIMFUR/CUSTOMS BROKER
03.2018 - 07.2019
- Experienced customs specialist with a focus on the automotive industry, managing the importation of vehicles and auto parts for Renault and Nissan Argentina.
- Skilled in overseeing customs control, coordinating logistics, and ensuring compliance with regulatory requirements.
- Proven ability to streamline customs procedures and facilitate smooth import processes while minimizing delays.
- Adept at managing cross-functional coordination between the customs, logistics, and sales departments to optimize operations and achieve business objectives in a fast-paced, high-volume environment.
Export Customer Service and Pricing Department
INTEGRAL CARGO/FREIGHT FORWARDER
03.2016 - 12.2017
- Experienced Customs and Logistics Specialist with a strong background in import/export coordination.
- Demonstrated expertise in Operations, Customer Service, and Pricing, including managing international quotes, client and agent communications, and overseeing air, sea, and land exports. Proficient in using the Malvina System for seamless customs and trade documentation. Proven ability to optimize logistics processes, ensuring compliance and efficient delivery of goods across global markets.
Customer Service
VENOSA CARGO/FREIGHT FORWARDER
09.2015 - 02.2016
- Operations, Customer Service and Sales
- Quotes, contact with clients and agents abroad
- Reservations, documentation, complete coordination of air and sea imports and exports.
Customer Service and Inside Sales
AIR & OCEAN CARGO/FREIGHT FORWARDER
8 2010 - 5 2014
- Operations, Customer Service and Sales
- Quotes, contact with clients and agents abroad
- Reservations, documentation, complete coordination of air, sea and land exports.
Education
No Degree - International Business
UNIVERSIDAD ARGENTINA DE LA EMPRESA (UADE)
Buenos Aires 07.2017 - 12.2019
No Degree - International Business Management
UNIVERSIDAD FEDERICO SANTA MARIA (USM)
Guayaquil 01.2011 - 01.2013
High School Diploma -
BALANDRA CRUZ DEL SUR
Guayaquil, Ecuador 01.2004 - 01.2010
Skills
Microsoft PowerApps
Import/export requirements knowledge
Account Management
Shipment coordinating
Client Relationship Management
Sales Reporting
Sales Planning
New Business Development
Direct Sales
CRM Software
Customer Relationship Management
Implementation of ISO 9001 / 14001
Certification
Potential customer management
Civilstatus
Single
Personal Information
- Date of Birth: 09/04/92
- Nationality: Ecuadorian
Languages
Spanish
Native language
ENGLISH
Advanced
C1
Timeline
Sales Executive
AKTION PROJECTS Y LOGISTICS / FREIGHT FORWARDER
07.2021 - 06.2022
Sales Executive
OAPCE TRANSPORTES INTERNACIONALES/FREIGHT FORWARDER
09.2020 - 05.2021
Sales Executive
HIGH FLIGHT LOGISTICS/FREIGHT FORWARDER
08.2019 - 09.2020
Analyst
EXIMFUR/CUSTOMS BROKER
03.2018 - 07.2019
No Degree - International Business
UNIVERSIDAD ARGENTINA DE LA EMPRESA (UADE)
07.2017 - 12.2019
Export Customer Service and Pricing Department
INTEGRAL CARGO/FREIGHT FORWARDER
03.2016 - 12.2017
Customer Service
VENOSA CARGO/FREIGHT FORWARDER
09.2015 - 02.2016
No Degree - International Business Management
UNIVERSIDAD FEDERICO SANTA MARIA (USM)
01.2011 - 01.2013
High School Diploma -
BALANDRA CRUZ DEL SUR
01.2004 - 01.2010
Manager
OV INTERNATIONAL SHIPPING/ FREIGHT FORWARDER
7 2022 - Current
Customer Service and Inside Sales
AIR & OCEAN CARGO/FREIGHT FORWARDER
8 2010 - 5 2014
Potential customer management
How to identify growth opportunities in sales
Fourth industrial revolution: commercial strategies
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