DIEGO JIMENEZ
Network Engineer
GUAYAQUIL,Ecuador
Summary
Results-driven Network Engineer with 14 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Telecommunications Assistant
Conexion Total S.A.
Guayaquil, Ecuador
09.2019 - Current
- Installed and configured new network and security devices and system components.
- Monitor and manage security platforms such as firewalls, email filters, antivirus systems, and vulnerability scanners.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Performed network troubleshooting to isolate and diagnose common problems.
- Traveled to client sites to perform onsite testing.
- Worked with business partners to balance requirements, security and risk reduction.
General Manager
Servicio Técnico Informatico Fastecom C.A.
Guayaquil, Ecuador
01.2015 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Advise customers according to the risks and security needs identified, and propose improvement plans for the infrastructure and network services they have.
- Give security talks to client personnel in order to cover lack of knowledge regarding computer security and the inherent risks.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
IT Security Engineer
Claro Ecuador Telecomo S.A.
Guayaquil, Ecuador
12.2011 - 12.2014
- Coordination and participation in projects to implement new computer security platforms and systems.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Maintain the levels of security and confidentiality of the information handled by internal and external personnel of the company.
- Created policies and procedures for emerging security technologies and proposals.
- Worked with business partners to balance requirements, security and risk reduction.
- Performed network troubleshooting to isolate and diagnose common problems.
Technological Supervisor
Ministerio De Transporte Y Obras Publicas MTOP (Government Ministry)
Guayaquil, Ecuador
10.2010 - 12.2010
- Administration of the network of the Regional Delegation No. 5 (Guayas) of the Ministry and the branches of the regional delegation.
- Technical assistance to public officials.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Master's Degree in Computer Security - Cyber Security
Escuela Superior Politécnica Del Litoral - ESPOL
Guayaquil 05.2011 - 06.2013
Bachelor's Degree in Networks And Operating System - Computer Networking And Telecommunications
Escuela Superior Politécnica Del Litoral
Guayaquil 04.2006 - 06.2010
Skills
Configuring equipment
Troubleshooting systems
Device Installation
Documenting activities
Training and Development
Multitasking Abilities
Flexible and Adaptable
Planning and Coordination
Excellent Communication
Teamwork and Collaboration
Analytical and Critical Thinking
Certification
Grandstream Certified Specialist, Grandstream
Timeline
Aruba Data Center Network Specialist, Aruba Networks
08-2023
Zero Trust Access Fortinet Teleworker Solution Training, Fortinet
07-2023
Security Driven Networking - Protecting & Accelerating User Web Access Training, Fortinet
04-2023
ACMA - Aruba Certified Mobility Associate, Aruba Networks
03-2023
Grandstream Certified Professional, Grandstream
07-2022
Grandstream Certified Specialist, Grandstream
06-2022
NSE 4 Network Security Professional, Fortinet
06-2022
NSE 5 Network Security Analyst, Fortinet
06-2022
Telecommunications Assistant
Conexion Total S.A.
09.2019 - Current
General Manager
Servicio Técnico Informatico Fastecom C.A.
01.2015 - 08.2019
IT Security Engineer
Claro Ecuador Telecomo S.A.
12.2011 - 12.2014
Master's Degree in Computer Security - Cyber Security
Escuela Superior Politécnica Del Litoral - ESPOL
05.2011 - 06.2013
Technological Supervisor
Ministerio De Transporte Y Obras Publicas MTOP (Government Ministry)
10.2010 - 12.2010
Bachelor's Degree in Networks And Operating System - Computer Networking And Telecommunications
Escuela Superior Politécnica Del Litoral
04.2006 - 06.2010