Diana Martinez
Appointment Setter-Virtual Assistant- Customer Service
Quito
Summary
I am a passionate and driven professional with strong selling skills and a deep love for connecting with people. My ability to solve problems and my excellent communication skills make me an effective and empathetic collaborator. I thrive on challenges and am always eager to achieve great things in both my personal and professional life.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Appointment Setter-Cold Caller
VIRTUSTANT (ASPIRE HEALTH)
09.2024 - 12.2024
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Intake Specialist
Musca Law
08.2023 - 09.2024
- Company Overview: A criminal defense law firm in Florida
- I manage a high volume of daily calls, providing essential support to potential clients seeking legal services
- My role involves guiding individuals through the intake process, ensuring they understand our services and feel confident in their decision to sign up
- With strong communication and persuasion skills, I successfully sign agreements totaling over $40,000 per week, contributing significantly to the firm's growth and success
- A criminal defense law firm in Florida
Setter-Closer
Launchware
01.2023 - Current
- Company Overview: A platform sales company
- In my role as a Closer and Sales Specialist, I manage an extensive outreach process, making approximately 230 calls daily
- My responsibilities include setting up calls with our CEO and expertly closing deals, which has significantly contributed to the company's success
- My efforts have provided the company with a 25% leverage, showcasing my effectiveness in driving sales and fostering growth
- A platform sales company
Setter-Closer
Artist Power
01.2022 - 02.2023
- Company Overview: A company that offers a lifestyle breakthrough through coaching
- As a Closer and Sales Specialist, I manage a high-volume outreach process, making approximately 300 calls daily over just three days each week
- My responsibilities include setting up calls with our CEO and expertly closing deals, which has driven significant growth for the business
- My efforts have provided the company with a 30% leverage, demonstrating my ability to connect clients with transformative coaching services
- A company that offers a lifestyle breakthrough through coaching
Setter- Closer- HDR
Park Avenue LASEK
01.2019 - 05.2022
- Company Overview: A medical facility specializing in advanced eye surgery procedures
- As a Sales Representative, I was responsible for promoting LASEK, an advanced eye surgery procedure that is ten times more effective than traditional LASIK
- I successfully opened the market in Latin America (LATAM), where I sold over $250,000 worth of surgeries in a single year
- My efforts played a key role in expanding the facility's reach and establishing its presence in the LATAM region
- A medical facility specializing in advanced eye surgery procedures
Call center representative- Sales representative
Spectrum Aesthetics
01.2018 - 05.2022
- Company Overview: An aesthetic clinic in Miami, Florida
- In my role as a Call Center Representative and Sales Specialist, I handled over 100 calls daily connecting potential clients with various doctors affiliated with the clinic
- During my first year, I consistently achieved a minimum of two sales per day
- By the end of my tenure, I was closing more than three deals per day, demonstrating significant growth in my sales capabilities and contributing to the clinic's success
- An aesthetic clinic in Miami, Florida
Skills
Strong Selling Skills
Effective Communication
High-Volume Call Management
Client Relationship Management
Market Expansion
Adaptability
Coachability
Mental toughness
Strong work ethic
Flexibility training
Skill development
Adaptability to change
Accurate setting
Anticipation skills
Detail work
Personal Information
- ID Number: 1713137709
- Date of Birth: 09/15/91
- Gender: Female
- Nationality: Ecuadorian
Timeline
Appointment Setter-Cold Caller
VIRTUSTANT (ASPIRE HEALTH)
09.2024 - 12.2024
Intake Specialist
Musca Law
08.2023 - 09.2024
Setter-Closer
Launchware
01.2023 - Current
Setter-Closer
Artist Power
01.2022 - 02.2023
Setter- Closer- HDR
Park Avenue LASEK
01.2019 - 05.2022
Call center representative- Sales representative
Spectrum Aesthetics
01.2018 - 05.2022
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