David Perez
Waikoloa
Summary
Born in Quito, Ecuador, I hold a degree in Engineering in Human Talent, which has instilled in me a deep passion for working with people, providing exceptional customer service, and ensuring that each individual’s unique experience is valued and respected during any service interaction.
As a driven and responsible individual, I am known for my friendly nature and exceptional learning abilities. I am eager to contribute to the success of the work team and make a positive impact on the organization’s goals.
Overview
2
2
years of professional experience
Work History
Server/Bartender
Alebrije Mexican Restaurant
Waimea
03.2024 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cashier
Waterville Valley Resort
Waterville Valley
10.2023 - 01.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Houseman Supervisor
The lodge at Hilton colon
Gulf Shores
03.2023 - 10.2023
- Participated in the development of new policies related to Houseman services.
- Analyzed monthly reports detailing expenses related to Houseman operations.
- Supervised and coordinated the activities of housekeeping staff to ensure cleanliness standards are met.
- Assisted with ordering supplies, linens, and other items needed for daily operations.
- Provided guidance and support to all housekeeping staff members as needed.
Education
High School Diploma -
Universidad Tecnológica Equinoccial
Quito. Ecuador11-2019
Skills
- Order delivery practices
- Hostess support
- Daily specials memorization
- Table resetting
- Team work
- Leadership
- Work team
- Customer service
- kitchen assistant,
- installation of assembly equipment at mass events such as weddings, conferences
Timeline
Server/Bartender
Alebrije Mexican Restaurant
03.2024 - Current
Cashier
Waterville Valley Resort
10.2023 - 01.2024
Houseman Supervisor
The lodge at Hilton colon
03.2023 - 10.2023
High School Diploma -
Universidad Tecnológica Equinoccial