Cristina Menendez
Orlando
Summary
Operations and hospitality manager with 10+ years of experience in multi-unit restaurant leadership, startup development, and process optimization. Proven success driving efficiency, improving profitability, and building strong customer experiences in both U.S. and Latin American markets. Skilled in organizational restructuring, staff training, and operational growth. Bilingual English/Spanish, adaptable to diverse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Manager
Pasta Y Basta\ La Pizzaiola
01.2024 - Current
- Company Overview: Restaurant and fast casual concept
- Oversaw daily operations for 3 restaurant locations in two emerging Italian fast-casual brands.
- Conducted workforce optimization by restructuring staff roles and reducing overstaffing, cutting labor costs by 20% while maintaining service quality.
- Implemented new operational procedures to improve consistency and reduce costs.
- Reduced operational costs by implementing new procedures and vendor management strategies.
Fulfillment Associate
Amazon
Miami, FL
01.2023 - 01.2024
- Processed, packed, and shipped high-volume customer orders with 99% accuracy.
- Maintained workflow efficiency under strict deadlines, contributing to warehouse productivity targets.
- Collaborated in cross-functional teams to improve fulfillment processes and meet KPIs.
District Manager
Subway
Miami, FL
01.2016 - 01.2024
- Oversaw operations for 12 stores in the Miami area, ensuring compliance with food safety and brand standards.
- Trained, hired, and managed staff across multiple locations, improving employee retention and performance.
- Increased sales performance through operational improvements and marketing initiatives.
- Handled budgets, payroll, and financials controls to ensure profitability and efficiency.
Education
Hospitality & Tourism Studies -
Skills
- Management & Operations: Multi-unit supervision, training, P&L management, logistics, fulfillment
- Technical Tools: Excel, Shopify, POS systems, digital productivity tools
- Languages: Native Spanish, advanced English
- Core Strengths: Leadership, adaptability, problem solving, customer focus, fast learner, and
- Attention to detail
- Policies and procedures
Certification
- Restaurant & Bar management Certification- 6-month program.
- WSET- Wine & Spirit Education Trust, Level 1
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
District Manager
Pasta Y Basta\ La Pizzaiola
01.2024 - Current
Fulfillment Associate
Amazon
01.2023 - 01.2024
District Manager
Subway
01.2016 - 01.2024