Cristian Males Albuja
Biotech Engineer
QUITO
Summary
Driven by a track record of enhancing student language proficiency as a Private English Tutor, I excel in interactive learning and cross-cultural communication. At MasterGlass, I spearheaded operations, significantly improving team productivity and customer satisfaction. My bilingual abilities and expertise in customer service are pivotal in achieving organizational goals, with a consistent focus on results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Private English Tutor
Private Client
Quito, Pichincha
10.2018 - Current
- Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons.
- Boosted student confidence in English communication through personalized feedback and constructive criticism.
- Classes are taught with more than 20 students at different times and levels.
- Collaborated with parents to monitor students'' progress, providing updates on achievements and areas for improvement.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
Supervisor of Operations
MasterGlass
Quito
02.2019 - 11.2023
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Call Center Assessor
Pharmacy Fybeca
Quito
09.2012 - 06.2016
- Advising the customer on medical products, in addition to entering their data and preferences into the pharmacy system.
- Manage cards and bank accounts to make payments.
- Managed approximately 90 incoming calls and emails per day from customers
- Produced reports with detailed valuations.
Education
Bachelor of Science - Biological Engineering
Salesian Polytechnic University
Quito, Ecuador 05.2001 -
Italian B2 Certificate - Italian Studies
Dante Alighieri Academy
Quito, Ecuador 05.2001 -
English B2 Certificate - English
ESPE University
Quito, Ecuador 10.2008 - 02.2012
Skills
Online tutoring
Interactive Learning
Patience and Empathy
Reading Comprehension
Study strategies
Teaching expertise
Language Immersion
Cross-cultural communication
Bilingual in English-Spanish-Italian
Customer Service
Group tutoring
Oral communication
Languages
Spanish
Native language
Italian
Upper intermediate
B2
Italian
Upper intermediate
B2
Timeline
Supervisor of Operations
MasterGlass
02.2019 - 11.2023
Private English Tutor
Private Client
10.2018 - Current
Call Center Assessor
Pharmacy Fybeca
09.2012 - 06.2016
English B2 Certificate - English
ESPE University
10.2008 - 02.2012
Bachelor of Science - Biological Engineering
Salesian Polytechnic University
05.2001 -
Italian B2 Certificate - Italian Studies
Dante Alighieri Academy
05.2001 -
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