Office 365
Cristian Flores Tamayo
Administrative Assitant
Guayaquil
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
26
26
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Administrative Asistant
Anademia Naval Almirante Illingworth
Guayaquil, Ecuador
08.2019 - Current
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Manager
ANAI
Guayaquil, Ecuador
08.2019 - Current
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Agent
IGLAI
Guayaquil, Ecuador
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Online Tutor
IGLAI
Guayaquil, Ecuador
08.2019 - Current
- Motivated students in positive learning environment to build academic confidence.
- Analyzed student progress to adjust lesson planning for improvement.
- Utilized [Software] to provide online instruction in group and one-on-one environments.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Responded to email and telephone requests to provide students with specific information.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Showed empathy and understanding when students needed counseling or extra support.
Education
Bachelor of Science - Science And Engineering
ANAI
Ecuador, Guayaquil 04.2005 - 02.2018
Bachelor’s in Business Management - Administrative Science
Univercidad Empresarial Tecnologica De Guayaquil.
Ecuador, Guayaquil 01.2018 - Current
Bilingual Estudent - Languages
IGLAI
Ecuador, GUayaquil 03.2011 - 08.2017
Diplomado EN Pedagogia - Pedagogy
Tecnological School of Guayaquil
Ecuador,Guayaquil 11.2021 - 03.2022
Skills
English fluency
Software
Certification
Computing Training - 100 h
Timeline
Computing Training - 100 h
01-2023
[Teaching ] License - [500h
07-2022
Diplomado EN Pedagogia - Pedagogy
Tecnological School of Guayaquil
11.2021 - 03.2022
Educator [Formador de Formadores] - [120]
02-2021
Administrative Asistant
Anademia Naval Almirante Illingworth
08.2019 - Current
Sales Manager
ANAI
08.2019 - Current
Customer Service Agent
IGLAI
08.2019 - Current
Online Tutor
IGLAI
08.2019 - Current
Bachelor’s in Business Management - Administrative Science
Univercidad Empresarial Tecnologica De Guayaquil.
01.2018 - Current
Bilingual Estudent - Languages
IGLAI
03.2011 - 08.2017
Bachelor of Science - Science And Engineering
ANAI
04.2005 - 02.2018
Similar Profiles
Maria Paula RomeroMaria Paula Romero
Laboratory Administrator at Admiral Illingworth Naval AcademyLaboratory Administrator at Admiral Illingworth Naval Academy
Alexandra Rodriguez De CabreraAlexandra Rodriguez De Cabrera
Guest Services Receptionist at Hotel Hodelpa Gran AlmiranteGuest Services Receptionist at Hotel Hodelpa Gran Almirante
Yessica RodríguezYessica Rodríguez
Dentist at Hospital El AlmiranteDentist at Hospital El Almirante