Office 365
Cristian Flores Tamayo
Administrative Assitant
Guayaquil
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
26
26
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Administrative Asistant
Anademia Naval Almirante Illingworth
Guayaquil, Ecuador
08.2019 - Current
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Manager
ANAI
Guayaquil, Ecuador
08.2019 - Current
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Agent
IGLAI
Guayaquil, Ecuador
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Online Tutor
IGLAI
Guayaquil, Ecuador
08.2019 - Current
- Motivated students in positive learning environment to build academic confidence.
- Analyzed student progress to adjust lesson planning for improvement.
- Utilized [Software] to provide online instruction in group and one-on-one environments.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Responded to email and telephone requests to provide students with specific information.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Showed empathy and understanding when students needed counseling or extra support.
Education
Bachelor of Science - Science And Engineering
ANAI
Ecuador, Guayaquil 04.2005 - 02.2018
Bachelor’s in Business Management - Administrative Science
Univercidad Empresarial Tecnologica De Guayaquil.
Ecuador, Guayaquil 01.2018 - Current
Bilingual Estudent - Languages
IGLAI
Ecuador, GUayaquil 03.2011 - 08.2017
Diplomado EN Pedagogia - Pedagogy
Tecnological School of Guayaquil
Ecuador,Guayaquil 11.2021 - 03.2022
Skills
English fluency
Bookkeeping
Administrative support
Meeting arrangements
Presentation design
Staff Management
Marketing
Office management
Writing reports
Mail distribution
Workflow planning
Software
Certification
Computing Training - 100 h
Timeline
Computing Training - 100 h
01-2023
[Teaching ] License - [500h
07-2022
Diplomado EN Pedagogia - Pedagogy
Tecnological School of Guayaquil
11.2021 - 03.2022
Educator [Formador de Formadores] - [120]
02-2021
Administrative Asistant
Anademia Naval Almirante Illingworth
08.2019 - Current
Sales Manager
ANAI
08.2019 - Current
Customer Service Agent
IGLAI
08.2019 - Current
Online Tutor
IGLAI
08.2019 - Current
Bachelor’s in Business Management - Administrative Science
Univercidad Empresarial Tecnologica De Guayaquil.
01.2018 - Current
Bilingual Estudent - Languages
IGLAI
03.2011 - 08.2017
Bachelor of Science - Science And Engineering
ANAI
04.2005 - 02.2018