Microsoft office
Conroy Zain Jacobs
Banquet Manager
Port Elizabeth
Summary
With a proven track record at The Wianno and Polo Clubs and over 10 years experience, excels in team management and problem-solving, enhancing banquet operations and guest satisfaction.
Hands-on banquet supervisor overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Banquet Manager
The Wianno Club
Port Elizabeth
05.2022 - 10.2022
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for 700-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Banquet Supervisor
The Polo Club of Boca Raton
Boca Raton, Florida
10.2017 - 05.2022
- Directed and managed banquet functions for 700-person event.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Server Supervisor
The Wianno Club
Osterville, Cape Cod
05.2021 - 10.2021
- Implemented cost-saving initiatives by monitoring portion control, minimizing waste, and accurately forecasting inventory needs based on historical trends.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Promoted a culture of continuous learning within the server team by sharing industry articles, attending workshops together as a group when possible.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Education
National Certificate - Business Management
Port Elizabeth College
Port Elizabteh, South Africa 01.2012 - 01.2014
Skills
Team Management
Menu development
Staff Leadership
Quality Assurance
Staff Training
Banquet Setup
Problem-Solving
Time Management
MS Office
Excellent Communication
Software
Jonas POS
Club essential
Northstar
Outlook
Timeline
Banquet Manager
The Wianno Club
05.2022 - 10.2022
Server Supervisor
The Wianno Club
05.2021 - 10.2021
Banquet Supervisor
The Polo Club of Boca Raton
10.2017 - 05.2022
National Certificate - Business Management
Port Elizabeth College
01.2012 - 01.2014
Similar Profiles
Audrey BurkeAudrey Burke
Head Camp Counselor at The Wianno ClubHead Camp Counselor at The Wianno Club
Charlynne Sue-Jane DariesCharlynne Sue-Jane Daries
Reservationist / Hostess / Server at Wianno ClubReservationist / Hostess / Server at Wianno Club
Benjamin BatesBenjamin Bates
Turf Intern at Chicago Golf ClubTurf Intern at Chicago Golf Club