Resumen profesional
Professional with excellent organizational skills and extensive experience. I am a hard worker and provide excellent customer service, including resolving any issues that may arise. Seeking a new job opportunity to further my career.
I am a person who strives to ensure customer satisfaction at all times. I have extensive professional experience and a solid understanding of the industry. I am comfortable working both as part of a team and independently, depending on the needs of the organization
Datos destacados
27
27
years of professional experience
5
5
years of post-secondary education
Experiencia
COMMERCIAL DIRECTOR
KALES AIRLINE SERVICES
QUITO, ECUADOR
03.2009 - Actual
- Negotiation with major accounts and high-value clients.
- Development of interline strategies.
- Coordination with the logistics department to ensure timely product delivery.
- Supervision of customer service to guarantee satisfaction and loyalty.
- Establishment of sales targets and monitoring of the sales team's performance.
- Implementation of CRM systems to improve customer relationship management.
- Conducting market research to identify customer needs.
- Budget management, expense control, and promotion of efficient resource utilization.
- Conducting market research to define objectives and identify opportunities.
- Surveying and expanding new business opportunities.
- Defining and monitoring KPIs to achieve sales targets.
- Development and implementation of the strategic sales and marketing plan.
COMMERCIAL DIRECTOR
SISA LOGISTICS
QUITO, ECUADOR
02.2003 - 02.2007
- Start of Tampa Airline operation in Ecuador
- Negotiation with major accounts and high-value clients.
- Development of interline strategies.
- Coordination with the logistics department to ensure timely product delivery.
- Supervision of customer service to guarantee satisfaction and loyalty.
- Establishment of sales targets and monitoring of the sales team's performance.
- Implementation of CRM systems to improve customer relationship management.
- Conducting market research to identify customer needs.
- Budget management, expense control, and promotion of efficient resource utilization.
- Conducting market research to define objectives and identify opportunities.
- Surveying and expanding new business opportunities.
- Defining and monitoring KPIs to achieve sales targets.
- Development and implementation of the strategic sales and marketing plan.
PRIME AIR
SALES MANAGER
QUITO, ECUADOR
01.2001 - 01.2003
- start of the Atlas operation in Ecuador
- Negotiation with major accounts and high-value clients.
- Development of interline strategies.
- Coordination with the logistics department to ensure timely product delivery.
- Supervision of customer service to guarantee satisfaction and loyalty.
- Establishment of sales targets and monitoring of the sales team's performance.
- Implementation of CRM systems to improve customer relationship management.
- Conducting market research to identify customer needs.
- Budget management, expense control, and promotion of efficient resource utilization.
- Conducting market research to define objectives and identify opportunities.
- Surveying and expanding new business opportunities.
- Defining and monitoring KPIs to achieve sales targets.
- Development and implementation of the strategic sales and marketing plan.
Formación
ESCUELA COMERCIAL - AVIACION COMERCIAL
01.2003 - 01.2004
ADMINISTRACION DE EMPRESAS DE AVIACION Y TURISMO - ADMINISTRACION
09.1996 - 09.1999
Enfatiza tus habilidades clave
Resilience
Leadership
Team work
Compromise
Passion
Cronología
COMMERCIAL DIRECTOR - KALES AIRLINE SERVICES
03.2009 - Actual
COMMERCIAL DIRECTOR - SISA LOGISTICS
02.2003 - 02.2007
ESCUELA COMERCIAL TAMPA CARGO - ESCUELA COMERCIAL , AVIACION COMERCIAL
01.2003 - 01.2004
PRIME AIR - SALES MANAGER
01.2001 - 01.2003
UNIVERSIDAD INTERNACIONAL SEK - ADMINISTRACION DE EMPRESAS DE AVIACION Y TURISMO, ADMINISTRACION
09.1996 - 09.1999